Jeannette Castro
13255 Kismet Ave. Sylmar ,CA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
14
14
years of professional experience
Work History
Store Manager
Dd’s Discounts
Sylmar, CA
10.2024 - Current
- Oversaw daily store operations, ensuring optimal customer service and efficient inventory management.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Implemented loss prevention strategies that reduced shrinkage and improved overall store profitability.
- Analyzed sales data to identify trends, driving strategic decisions for merchandising and promotions.
- Conducted regular store audits to maintain compliance with company policies and regulatory standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Zone Administrative Assistant
DD’s Discounts
Winnetka, CA
06.2023 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for Zone Director.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Store Manager/ Signed of DMIT
DD's Discount Store
Sylmar, CA
08.2017 - 04.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Store Manager/ Multi Store Manager
Payless ShoeSource Inc.
93551, CA
01.2012 - 05.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Education
No Degree - Genral Studies
College of The Canyons
Valencia, CANo Degree - General Studies
Los Angeles Mission College
Sylmar, CASkills
Microsoft Internet Explorer
Sales Tracking
Supply Ordering
Payroll Management
Employee Training
Google Drive
Time Management
Recruiting and Hiring
Store Merchandising
Bilingual (Fluent Spanish)
References
District Manager
Stanley Calderon
1 (323) 204-7728
District Manager
Diego Lopez
1 (818) 271-4448
Timeline
Store Manager
Dd’s Discounts
10.2024 - Current
Zone Administrative Assistant
DD’s Discounts
06.2023 - 10.2024
Store Manager/ Signed of DMIT
DD's Discount Store
08.2017 - 04.2023
Store Manager/ Multi Store Manager
Payless ShoeSource Inc.
01.2012 - 05.2016
No Degree - Genral Studies
College of The Canyons
No Degree - General Studies
Los Angeles Mission College