Jeannette Chavarin
El Cajon,CA
Summary
Results-driven operations manager with expertise in process improvement, budget control, and team leadership. Proven track record of enhancing workflow efficiency and driving customer engagement.
Overview
23
23
years of professional experience
Work History
Assistant Manager of Operations
Saks Fifth Avenue OFF 5th
San Diego, CA
12.2011 - 02.2026
- Coordinated daily operations to enhance workflow efficiency across departments.
- Implemented process improvements to optimize inventory management and reduce stock discrepancies.
- Developed training programs for new staff, fostering a culture of continuous learning and development.
- Analyzed sales data to identify trends, supporting strategic decision-making for merchandise planning.
- Led cross-functional teams in executing store initiatives, enhancing customer engagement and satisfaction metrics.
- Monitored compliance with company policies and procedures, maintaining high standards of operational integrity.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
Senior Merchandise Manager
Saks Fifth Avenue OFF 5th
Reno, NV
03.2009 - 12.2011
- Led merchandise planning strategies to optimize inventory levels and enhance sales performance.
- Developed and executed seasonal product assortments aligned with customer trends and preferences.
- Analyzed sales data to identify growth opportunities and refine merchandising strategies accordingly.
- Streamlined inventory management processes, resulting in reduced stock discrepancies and improved product availability.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
Assistant Customer Service Manager
Saks Fifth Avenue OFF 5th
San Diego, CA
10.2002 - 03.2009
- Supervised daily operations to enhance customer satisfaction and service efficiency.
- Implemented training programs for staff to improve product knowledge and customer engagement skills.
- Analyzed customer feedback to identify trends and implement improvements in service delivery.
- Coordinated team efforts to ensure timely resolution of customer inquiries and complaints.
- Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
- Implemented new strategies for reducing wait times and improving first-call resolution rates, resulting in improved customer satisfaction scores.
- Evaluated employee performance against established goals, conducting regular reviews aimed at continuously improving productivity levels.
- Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.
- Managed escalated customer inquiries, ensuring effective and timely resolutions.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
Education
Business Administration And Management
San Diego State University
San Diego, CASkills
- Business development and planning
- Operations management
- Customer engagement
- Hiring, training and development
- Process improvement
- Inventory and shrink control
- Data management
- Budgeting and cost control
- P&L management
- Sales & KPI performance
- Scheduling & labor management
- Strategic merchandising
Accomplishments
- Trained new Operation Supervisors throughout the company.
- Partnered with corporate team in recruiting, interviewing, hiring and training for new store openings.
- Achieved consistent company shrinkage goals by managing inventory systems with accuracy and efficiency.
- Increased operational efficiency by implementing company optimization best practices.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager of Operations
Saks Fifth Avenue OFF 5th
12.2011 - 02.2026
Senior Merchandise Manager
Saks Fifth Avenue OFF 5th
03.2009 - 12.2011
Assistant Customer Service Manager
Saks Fifth Avenue OFF 5th
10.2002 - 03.2009
Business Administration And Management
San Diego State University