Jeannette Hughes
Toronto,OH
Summary
Experienced Medical Assistant specializing in patient scheduling and insurance verification. Demonstrated success in improving operational efficiency and maintaining precise electronic health records. Proficient in phlebotomy and effective communication, delivering high-quality patient care while adhering to regulatory standards.
Overview
12
12
years of professional experience
Work History
Medical Assistant
WVU Medicine Wheeling Hospital
Wheeling, WV
04.2024 - Current
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Contacted medical facilities to schedule patients for admission.
- Prior authorization for procedures.
- Documented patient information accurately in electronic health record systems.
- Communicated effectively with patients, families, and medical team members.
Medical Office Assistant
Weirton Medical Center
Weirton , WV
02.2020 - 11.2023
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated communication between patients and healthcare providers to ensure clarity.
- Supported billing processes by verifying insurance information and processing claims.
- Handled incoming calls, addressing inquiries and directing them to appropriate staff.
- Prepared examination rooms by sanitizing equipment and ensuring necessary supplies were available.
- Collaborated with team members to streamline office procedures and enhance patient care experience.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Assisted with referrals and prepared medical records for patients.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Verified insurance coverage for each patient visit.
- Processed referrals for specialist visits or diagnostic tests.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
- Submitted diagnosis and procedure codes for insurance companies.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Administered injections, immunizations, medications, or treatments as directed by physician protocol.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Maintained confidentiality of records relating to clients' treatment
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Ordered and maintained supply inventory for medical office.
- Completed relevant insurance and other claim forms.
Laboratory Phlebotomist
Weirton Medical Center
Weirton, WV
09.2013 - 02.2020
- Produced and submitted laboratory documents and reports per compliance requirements.
- Prepared specimens for analysis by conducting sample processing and extraction techniques.
- Prepared laboratory equipment and instrumentation required for tests, research, process, or quality control.
- Managed lab work smoothly and with reliable accuracy to meet regulatory and operational demands.
- Participated in weekly team meetings to discuss progress on projects or upcoming tasks.
- Expertly procured and processed specimens for laboratory staff.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Prepared specimens and forms for transport to outside laboratories.
- Collected blood samples from patients in home and facility settings.
- Coordinated scheduling to optimize patient visits and resource allocation.
- Trained new phlebotomists on best practices and company protocols.
- Maintained accurate records of specimens collected, including patient information, specimen type, collection date and time.
- Communicated effectively with coworkers, supervisors and management personnel on a regular basis.
- Transported blood samples to designated laboratory or other medical facility for testing purposes.
- Collaborated with laboratory personnel to resolve specimen issues.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Education
Certificate - Phlebotomy
The Phlebotomy Training Center
Pittsburgh, PA09-2012
Some College (No Degree) - General Studies
Jefferson Community College
Steubenville, OHSkills
- Electronic health records
- Patient scheduling
- Insurance verification
- Medical coding
- Phlebotomy techniques
- Laboratory procedures
- Appointment management
- Regulatory compliance
- Data entry
- Time management
- Confidentiality practices
- Inventory management
- Emergency response preparedness
- Completing insurance forms
- Prioritizing stat orders
- Insurance claims
- Medical billing and coding
- Medical terminologies
- Medical office administration
- Team management and supervision
- Immunization administration
- Insurance authorizations
- Medical terminology proficiency
- Prescription refills
- Healthcare software proficiency
- Clinical documentation
Timeline
Medical Assistant
WVU Medicine Wheeling Hospital
04.2024 - Current
Medical Office Assistant
Weirton Medical Center
02.2020 - 11.2023
Laboratory Phlebotomist
Weirton Medical Center
09.2013 - 02.2020
Certificate - Phlebotomy
The Phlebotomy Training Center
Some College (No Degree) - General Studies
Jefferson Community College