Jeannette Kedakhezheva
Brooklyn,US
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Bijan's
11.2023 - Current
- Provide excellent customer service, managing multiple tables in a busy restaurant.
- Take orders, communicate menu details, and coordinate with kitchen and bar staff for timely service.
- Ensure tables are cleaned and reset after customers, and consistently provide water refills throughout service.
- Handle cash, process payments, and resolve billing issues using POS systems.
- Manage roll-ups of silverware and maintain a clean dining area without dedicated bus staff.
Server/Barista/Bartender/Supervisor
Couleur Café
11.2020 - 08.2023
- Welcomed customers, enhancing atmosphere and service quality.
- Managed seating to optimize flow and minimize waits.
- Prepared beverages, ensuring high standards and satisfaction.
- Crafted cocktails with consistency, boosting customer delight.
- Maintained clean work area, improving customer experience.
- Trained new staff in service standards, improving team efficiency and enhancing customer satisfaction through effective mentorship.
- Analyzed sales trends to optimize inventory levels, reducing waste and ensuring availability of popular menu items for increased sales.
- Coordinated with kitchen staff to streamline order processes, ensuring timely service and maintaining high customer satisfaction.
- Developed creative beverage recipes, attracting new clientele and boosting repeat customer visits through unique offerings.
Server
Grill Point restaurant
07.2020 - 10.2020
- Took and accurately processed customer orders, offering recommendations when needed.
- Set up tables with silverware and presented dishes professionally.
- Efficiently cleared and reset tables, ensuring a seamless dining experience.
- Managed condiments, beverages, and restroom supplies, maintaining cleanliness.
- Performed closing duties, including thorough cleaning and sanitization of the dining area and service stations.
Barista/Cashier
King’s street coffee
12.2019 - 03.2020
- Took customer orders for coffee and pastries, ensuring accuracy and providing excellent service.
- Prepared coffee orders with precision and expertise.
- Managed barista supplies, restocking as needed to maintain a well-equipped station.
- Crafted various syrups to enhance coffee offerings.
- Maintained cleanliness and organization in the coffee shop, including routine cleaning of the station.
Cocktail Server
Babylon Hookah Lounge
11.2018 - 01.2019
- Skillfully served a variety of drinks from the bar, ensuring quality and presentation.
- Attentively removed empty glasses and dishes from tables to maintain a clean and inviting atmosphere for guests.
- Restocked supplies, maintained bar cleanliness, assisted bartender during busy periods, managed inventory, and ensured a smooth operation in the bar.
Barista/Bartender/Counter Server
Veniero’s pastry
11.2018 - 01.2019
- Took pastry orders, packaged them neatly in branded boxes, and wrapped them.
- Prepared coffee and coffee with alcohol orders as per the menu, served gelato for dine-in and to-go, and skillfully cut and served cake slices.
- Ensured bar cleanliness and restocked supplies.
Barista/Cashier
Zibetto Espresso Bar
07.2017 - 08.2017
- Provided exceptional customer service by taking orders, preparing coffee, and serving pastries promptly and accurately, ensuring a positive customer experience.
- Maintained a clean and organized workstation, adhering to strict hygiene and safety standards to meet regulatory requirements and uphold the coffee shop’s reputation for cleanliness.
- Demonstrated strong attention to detail in order processing, resulting in reduced order errors and increased customer satisfaction.
- Collaborated with team members to streamline operations and optimize efficiency during peak hours, contributing to the coffee shop’s overall success.
Skills
- Exceptional customer service
- Organizational skills
- Detail Oriented
- Taking Initiative
- Team Leadership
- Handling money
- Multitasking
- Problem Solving
- Stress Management
- Communication Skills
- Adaptability
Certification
- Food Handler’s License
- Issuing Authority: NYCDHMH
Timeline
Server
Bijan's
11.2023 - Current
Server/Barista/Bartender/Supervisor
Couleur Café
11.2020 - 08.2023
Server
Grill Point restaurant
07.2020 - 10.2020
Barista/Cashier
King’s street coffee
12.2019 - 03.2020
Cocktail Server
Babylon Hookah Lounge
11.2018 - 01.2019
Barista/Bartender/Counter Server
Veniero’s pastry
11.2018 - 01.2019
Barista/Cashier
Zibetto Espresso Bar
07.2017 - 08.2017
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