Jeannette Lopez
Roswell,NM
Summary
Reliable Manager demonstrating high levels of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Team oriented environments.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Financial Service Representative
World Finance
Roswell, NM
05.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Manager
Security Finance
Roswell, New Mexico
12.2017 - 05.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
Associate of Business Administration - Admin
ENMU-R
Roswell, New Mexico05-1990
Skills
- Customer Service
- Interpersonal Communication
- Collections
- Microsoft Office
- Supervision and leadership
- Teamwork and Collaboration
- Self-Directed
- Flexible and Adaptable
- Dependable and Responsible
Timeline
Financial Service Representative
World Finance
05.2022 - Current
Manager
Security Finance
12.2017 - 05.2022
Associate of Business Administration - Admin
ENMU-R