Jeannette Mowatt
Terryville,CT
Summary
Detail-oriented and results-driven professional with experience in customer service, billing, payroll, administrative support, and inside sales. Demonstrates strong communication, problem-solving, and organizational skills with a proven ability to manage multiple priorities and support business growth.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
Advanced Micro Controls
04.2025 - Current
- Serves as primary point of contact for customer inquiries, product information, and order processing
- Generate quotes, processes orders, and ensure accurate entry into internal systems
- Build and maintain strong customer relationships to support sales growth
- collaborate with internal teams to ensre timely delivery and customer satisfaction
- Follow up on leads, inquiries, and existing accounts to drive revnue opportunities
- Maintain detailed records of customer interactions and sales activities
Billing Specialist/Customer Service Representative
Navarro Trucking
07.2022 - 01.2025
- Managed customer accounts, including billing inquiries, updates, and issue resolution
- Investigated and resolved billing discrepancies with accuracy and efficiency
- Communicated with customers regarding delivery schedules, services, and account details
- Responded to high- volume calls and emails while maintaining professionalism
- prepared invoices and verified billing data for correctness
- Corrdinated with multiple departments to ensuer accurate billing and service delivery
- Maintained customer satisfaction by resolving complaints and service issues promptly
- Monitored accounts to ensure timely payments and accurate recordkeeping
Administrative Assistant
Navarro Trucking
07.2022 - 01.2025
- Provided comprehensive administrative support including scheduling, filing, and document management
- Managed calendars, appointments, and internal communications
- Answered and directed high-volume phone calls and emails professionally
- Maintained accurate records and performed detailed data entry tasks
- Assisted with billing, reporting, and general office operations
- Supported management and staff with daily administrative functions
Dispatcher
Navarro Trucking
04.2022 - 07.2022
- Scheduled and assigned driver routes based on efficiency and demand
- Managed BOL paperwork for accuracy
- Coordinated driver routes and daily delivery schedules
- Monitored vehicle locations to ensure timely service
- Communicated with drivers and customers to resolve issues
- Supported drivers with real-time navigation guidance, ensuring accurate and timely deliveries when GPS systems failed
Dispatcher
Specialty Transportation
08.2018 - 04.2022
- Scheduled and assigned driver routes based on efficiency and demand
- Maintained communication with drivers, Schools, and Board of Education
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Coordinated dispatch operations to optimize route efficiency and delivery timelines.
- Handled high-volume calls using a multi-line phone system
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
Education
High School Diploma -
Plainville High School
Plainville, CT06-2005
Skills
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Relationship development
- Adept multi-tasker
- Email and phone etiquette
- Organized and efficient
- Data entry
- Issue resolution
Additional Experience
School Bus Driver – Specialty Transportation (2014–2017)
School Bus Driver – DATTCO Inc. (2009–2014)
Externship Student – Middlebury Chiropractic & Wellness Center (2017)
- Managed patient scheduling and records
- Verified insurance and processed billing information
- Maintained accurate patient data and handled administrative duties
Timeline
Inside Sales Representative
Advanced Micro Controls
04.2025 - Current
Billing Specialist/Customer Service Representative
Navarro Trucking
07.2022 - 01.2025
Administrative Assistant
Navarro Trucking
07.2022 - 01.2025
Dispatcher
Navarro Trucking
04.2022 - 07.2022
Dispatcher
Specialty Transportation
08.2018 - 04.2022
High School Diploma -
Plainville High School