ALEXIS FIGUEROA
Hickory,NC
Summary
Results-driven outreach professional skilled in developing and executing effective engagement strategies. Proven ability to foster team collaboration and adapt to changing needs while achieving organizational goals. Strong communication, relationship-building, and project management skills, coupled with keen focus on delivering impactful results. Known for reliability and flexible approach to challenges.
Overview
11
11
years of professional experience
Work History
FOH Manager/Marketing Out-Reach Manager
Rock & Brews Restaurant
11.2022 - 11.2023
- Responsibilities: Explained services, procedures/protocol, and aftercare to guests
- Responsible for handling customer inquiries and accurately providing information to ensure resolution of service complaints and customer satisfaction.
- Conducted ongoing assessments of outreach efforts to identify areas for improvement and implement necessary changes.
- Strengthened partnerships with local organizations through consistent communication and collaboration.
- Provided leadership in creating new programs tailored to address specific needs identified within the community.
- Nurtured long-lasting relationships with key community figures and organizations, ensuring continued support for the organization's mission and goals.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Assisted with inventory, order, and stock supplies needed for the shop
- Developed network relationships with industry professionals to enhance community awareness and promote services.
Shop Manager
Bad Habits Art Studio
05.2016 - 06.2018
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Assistant Store Manager
Claire's Boutique
03.2013 - 01.2016
- Responsibilities: Direct sales floor activities, ensuring excellence in customer service, and resolving store-level problems
- Establish sales goals, manage budgets, devise sales forecasts, and consistently maximize sales and profits
- Applied strategies to help improve shrink percentage
- Oversee personnel management, interviewing, hiring, training, mentoring/coaching, and evaluating
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
Associate of Arts - Early Childhood Development
Catawba Valley Community College
Hickory, NCCosmetologist License -
Kenneth Shuler
01.2016
Some College (No Degree) - Project Management
Catawba Valley Community College
Hickory, NCSkills
- Marketing
- Training
- Partnership development
- Event organization
- Outreach initiatives
- Data collection
- Continuous improvement
- Continuing Education
- Community engagement
- Communications strategies
- Staff management
- Brand awareness
Timeline
FOH Manager/Marketing Out-Reach Manager
Rock & Brews Restaurant
11.2022 - 11.2023
Shop Manager
Bad Habits Art Studio
05.2016 - 06.2018
Assistant Store Manager
Claire's Boutique
03.2013 - 01.2016
Some College (No Degree) - Project Management
Catawba Valley Community College
Associate of Arts - Early Childhood Development
Catawba Valley Community College
Cosmetologist License -
Kenneth Shuler
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