Jeannia Allegri
St. Cloud
Summary
Detail-oriented administrative assistant with over 8 years of experience in customer service and office administration. Expertise in resolving inquiries efficiently, managing records, and supporting team operations to enhance customer satisfaction and office productivity.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Auto Console Covers
Port Orange, FL
04.2016 - 02.2026
- Managed high-volume inbound calls, ensuring quality customer interactions and satisfaction.
- Managed high-volume email correspondence to address customer inquiries and resolve issues promptly.
- Resolved customer inquiries efficiently, utilizing strong communication and problem-solving skills.
- Edited and optimized website content for clarity, engagement, and SEO best practices.
- Picked and packed orders accurately, ensuring timely delivery to customers.
- Maintained inventory accuracy through regular cycle counts and updates in inventory management system.
- Analyzed customer feedback trends to identify areas for service improvement and implemented actionable solutions.
Front Desk Receptionist
Institute of Aesthetic Surgery
Celebration, FL
03.2025 - 08.2025
- Greeted patients and visitors, ensuring a welcoming environment.
- Assisted in patient check-in and check-out processes, enhancing efficiency.
- Responded promptly to phone inquiries, providing accurate information about services.
- Collected and verified patient information, maintaining accurate records and documentation.
- Helped patients complete necessary medical forms and documentation.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate of Science - Business Administration
Valencia College
Orlando, FL03-2015
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Appointment scheduling
- Verbal communication
- Professional and mature
- Records administration
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
Institute of Aesthetic Surgery
03.2025 - 08.2025
Administrative Assistant
Auto Console Covers
04.2016 - 02.2026
Associate of Science - Business Administration
Valencia College