Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jean Nicole (Niki) Smith

Ogden,UT

Summary

I am a seasoned Operations Manager and talented leader with 9 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. I plan to have a results-driven approach and I am resilient in developing teams while improving processes and increasing productivity. I do this while bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. I am a team player, self starter and strive in an environment where working together while providing excellent customer service is the key goal and focus.

Overview

7
7
years of professional experience

Work History

Manager of Operations

Baskin Robbins Ice Cream
09.2019 - Current
  • Worked efficiently alone in the store handling customer flow under a fast paced serving environment.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained new employees on proper protocols and customer service standards.

Manager of Operations

Doctor Johns
12.2016 - 09.2019
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Associate of Applied Science - Business Managment

Weber State University
Ogden, UT
05.2014

Skills

  • Superior Customer Service
  • Customer Satisfaction
  • Special Promotions Planning
  • Quality Control Measures
  • Hiring and Onboarding
  • Customer Service Best Practices
  • Overseeing Employees
  • Business Growth Initiatives
  • Management Training
  • Customer Care
  • Supplier Monitoring
  • Payroll Operations

Timeline

Manager of Operations

Baskin Robbins Ice Cream
09.2019 - Current

Manager of Operations

Doctor Johns
12.2016 - 09.2019

Associate of Applied Science - Business Managment

Weber State University
Jean Nicole (Niki) Smith