Jeannie Carter
Atlanta
Summary
Experienced administrative specialist skilled in team collaboration and problem-solving. Successfully managed scheduling and documentation processes, contributing to increased customer satisfaction and improved operational efficiency across healthcare settings.
Overview
17
17
years of professional experience
Work History
Administrativ Assistan II/ Advance Medical Support
Department Of Veterans Affairs
Atlanta, Ga
01.2017 - 04.2026
- Facilitated communication between veterans and healthcare providers to enhance service delivery.
- Coordinated scheduling for appointments and follow-ups, ensuring timely access to care.
- Managed administrative tasks, including documentation and record-keeping, improving operational efficiency.
- Assisted with the development of training materials for new staff onboarding processes.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
Administrative Specialist II
University Of Alabama At Birmingham Kirklin Clinic
Birmingham, AL
05.2009 - 12.2016
- Streamlined appointment scheduling processes to enhance patient flow and reduce wait times.
- Developed and maintained comprehensive filing systems for efficient document retrieval and compliance.
- Coordinated communication between departments to ensure timely dissemination of critical information.
- Managed administrative support for clinical staff, improving operational efficiency across teams.
- Trained new employees on office procedures and software applications, fostering a knowledgeable workforce.
- Oversaw inventory management for medical supplies, ensuring optimal stock levels and reducing waste.
Education
Associate of Science - Criminal Justice
Miles College
Fairfield, ALAssociate of Science - Medical Adminstration Biology
Virginia College
Birmingham, AL05-2003
No Degree - Accounting And Finance
Spelman College
Atlanta, GASkills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Verbal and written communication
- Relationship building
- Problem-solving
- Administrative tasks
- Administrative support
- Office administration
- Active listening
- Administrative background
Accomplishments
- Collaborated with team of 8 in the development of CPRS Training.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Administrativ Assistan II/ Advance Medical Support
Department Of Veterans Affairs
01.2017 - 04.2026
Administrative Specialist II
University Of Alabama At Birmingham Kirklin Clinic
05.2009 - 12.2016
Associate of Science - Criminal Justice
Miles College
Associate of Science - Medical Adminstration Biology
Virginia College
No Degree - Accounting And Finance
Spelman College