Cecelia Betancourt
South Gate,CA
Summary
5+ years’ experience skilled in administrative operations and providing positive customer service in a fast-paced environment. Eager to learn new skills & open to new opportunities.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Medical Assistant II
Planned Parenthood Los Angeles
East Los Angeles, USA
08.2021 - Current
- Perform patient intake procedures while ensuring confidentiality and HIPAA compliance.
- Record vital signs, update medical histories, and maintain accurate EMR/EHR documentation.
- Assist healthcare providers during examinations, procedures, and treatments.
- Administer injections, blood draws and support specimen collection.
- Coordinate appointment scheduling, follow-ups, reminder calls, and patient flow.
- Educate patients on reproductive health services.
- Train new staff members on clinic protocols and patient care procedures.
- Manage front office communication, answer patient inquiries, and support administrative operations.
- Maintain exam rooms, organize medical equipment, and monitor inventory supplies.
- Processed and documented medical payments accurately, ensuring proper filing. by cash and credit card.
Merchandise Sales Associate
Victoria’s Secret PINK
Downey, USA
08.2019 - 01.2020
- Delivered exceptional customer service in a fast-paced retail environment.
- Assisted customers with purchases, product recommendations, and loyalty program enrollment.
- Collaborated with team members to meet daily sales goals and maintain store presentation.
- Organized and restocked merchandise to ensure an appealing shopping experience.
Retail Sales Associate
Forever 21
South Gate, USA
03.2018 - 08.2019
- Provided friendly and professional customer support to a high volume of shoppers.
- Handled transactions, returns, and exchanges accurately and efficiently.
- Assisted with merchandising, inventory organization, and store upkeep.
- Resolved customer concerns while maintaining company service standards.
Education
Associate of Science - Medical Assisting
Long Beach City College
Long Beach, CAHigh School Diploma -
Legacy High School
South Gate, CASkills
- Administrative support
- Multitasking
- Organized
- Dependability
- Positive Customer Service
- Fast Learner
Certification
- BLS (CPR & AED) Certified
- OSHA Certified
- HIPAA Certified
Timeline
Medical Assistant II
Planned Parenthood Los Angeles
08.2021 - Current
Merchandise Sales Associate
Victoria’s Secret PINK
08.2019 - 01.2020
Retail Sales Associate
Forever 21
03.2018 - 08.2019
Associate of Science - Medical Assisting
Long Beach City College
High School Diploma -
Legacy High School