Destiny Ballard
Independence,MO
Summary
Dedicated and patient-focused Medical Assistant with extensive experience in providing administrative and clinical support to physicians and staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant II
University Health
Kansas City, MO
05.2018 - Current
- Enhance clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitate seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications in both a primary care and behavioral health setting.
- Preform venipuncture, POC tests, immunizations, injections and EKGs through standing and written orders.
- Collaborate with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment.
- Mentor MA externs and coach new employees.
- Build schedule templates for all providers as well as help to coordinate staffing.
Medical Assistant
Mosaic Life Care
Parkville, MO
04.2017 - 05.2018
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Completed venipuncture, POC testing, EKG, injections and medication refills via standing and written orders.
Medical Assistant
Swope Health Services
Kansas City, MO
04.2014 - 04.2017
- Worked 1-1 with the provider to ensure effective clinic flow and time management.
- Assisted in ensuring VFC guidelines were met on a monthly basis.
- Obtained POC testing samples, vitals, patient medical history, medication information, symptoms, and allergies prior to visit.
- Scheduled appointments, registered patients, and assisted patients in applying for financial support programs.
Education
Associate of Science - X-Ray Medical Technician And Medical Assistant
Heritage College
Kansas City, MO10.2013
Skills
- Customer Service
- Administrative Support
- Patient-Focused Care
- Time Management
- Detail Oriented
- Problem Solving
Certification
- NRCMA, National Association for Health Professionals (2017-Current)
- BLS, American Red Cross (2012-Current)
Accomplishments
- Preceptor Development (05/2022)
- Mental Health First Aid (10/2023)
Timeline
Medical Assistant II
University Health
05.2018 - Current
Medical Assistant
Mosaic Life Care
04.2017 - 05.2018
Medical Assistant
Swope Health Services
04.2014 - 04.2017
Associate of Science - X-Ray Medical Technician And Medical Assistant
Heritage College