Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jeannie Coleman

Lorain,OH

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Williams Sonoma Inc
Lorain, Ohio
11.2021 - 12.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Provided information regarding charge accounts and loyalty programs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Provided primary customer support to internal and external customers.

Customer Service Representative

Dish Tv
Lorain, Ohio
03.2021 - 10.2021
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Assisted call-in customers with questions and orders.
  • Reduced spending by negotiating beneficial deals to secure ideal rates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.

Licensed Family Childcare Provider

Self-employeed
Lorain, Ohio
04.2014 - 02.2021
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Consulted with families to discuss activities and behaviors of each child.
  • Kept areas clean, organized and stocked, and sanitized surfaces and toys each [Timeframe].
  • Handled daily administrative tasks efficiently to minimize time away from children.

Education

No Degree - Early Childhood Education, Business Administration

Lorain County Community College
Elyria, OH

High School Diploma -

Marion L. Steele High School
Amherst
06.1976

Skills

  • Responding to Difficult Customers
  • Customer Account Management
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Customer Service
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Creative Problem Solving
  • Calm and Professional Under Pressure

Timeline

Customer Service Representative

Williams Sonoma Inc
11.2021 - 12.2021

Customer Service Representative

Dish Tv
03.2021 - 10.2021

Licensed Family Childcare Provider

Self-employeed
04.2014 - 02.2021

No Degree - Early Childhood Education, Business Administration

Lorain County Community College

High School Diploma -

Marion L. Steele High School

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Jeannie Coleman