JEANNIE HERNANDEZ
Bronx,NY
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
10
10
years of professional experience
1
1
Language
Work History
DI Scheduler Supervisor
Essen Health Care
The Bronx
09.2025 - Current
- Coordinated daily patient appointments and provider schedules for a busy healthcare practice.
- Supervised and trained a team of 6 scheduling staff, ensuring efficient workflow and high-quality patient service.
- Managed patient registration, appointment confirmations, cancellations, and rescheduling.
- Maintained accurate patient records and ensured confidentiality in compliance with HIPAA guidelines.
- Provided administrative support, including answering phones, managing correspondence, filing documents, and assisting with office operations.
- Collaborated with providers, clinical staff, and insurance representatives to ensure smooth scheduling and patient care.
- Resolved scheduling conflicts and patient concerns while maintaining a professional and customer-focused approach.
- Developed and maintained scheduling systems to optimize patient appointment flow.
- Coordinated with healthcare providers to ensure timely availability of resources.
Assistant Coordinating Manager
Jacobi Medical Center
The Bronx
11.2023 - 05.2025
- Supervised and supported a team of 20 clerical staff in a high-volume Emergency Department serving 100+ patients per day.
- Oversaw registration, insurance verification, charting, and patient record management to ensure accuracy and compliance.
- Trained, coached, and evaluated staff to maintain high standards of patient care and adherence to hospital policies.
- Managed 24/7 staffing schedules, ensuring continuous and efficient front-desk coverage. Collaborated with nursing, physicians, and hospital operations to streamline patient intake and discharge workflows.
- Developed and implemented an onboarding manual to standardize training, improve performance, and reduce onboarding time.
- Implemented new patient scheduling protocols, resulting in reduced wait times and improved patient flow throughout the facility.
- Fostered team collaboration by encouraging open communication, enhancing morale, and promoting a positive work environment.
- Coordinated multidisciplinary teams to streamline patient care and enhance operational efficiency.
- Implemented process improvements to optimize scheduling and resource allocation across departments.
Coordinator Supervisor
Amazing Home Care
The Bronx, NY
12.2016 - 11.2023
- Coordinated caregiver staffing, scheduling, and placement to align caregiver availability with patient care needs.
- Verified daily attendance, resolved scheduling conflicts, and ensured timely coverage for missed visits.
- Maintained accurate documentation in HHA Exchange for both caregivers and patients. Communicated with patients, families, and physicians to address scheduling changes, care plans, and appointments.
- Ensured strict confidentiality and compliance with HIPAA and organizational privacy regulations.
- Analyzed client feedback to identify service gaps, leading to targeted training sessions that improved caregiver performance and client satisfaction.
- Developed comprehensive care plans based on individual client needs, resulting in tailored services that boosted client retention and satisfaction.
- Assisted in developing and implementing care plans tailored to individual client needs.
- Coordinated scheduling for client care services, ensuring optimal resource allocation.
- Completed bi-weekly payroll for 7 employees.
Education
High School -
Dewitt Clinton High School
Bronx, NY06-1998
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Strong work ethic
- Computer skills
Languages
Spanish
Timeline
DI Scheduler Supervisor
Essen Health Care
09.2025 - Current
Assistant Coordinating Manager
Jacobi Medical Center
11.2023 - 05.2025
Coordinator Supervisor
Amazing Home Care
12.2016 - 11.2023
High School -
Dewitt Clinton High School