Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jeannie Mccord

Canton

Summary

Seasoned Senior Account Specialist with broad experience in financial account management, customer relations and team leadership. Strengths lie in strategic planning, problem-solving and fostering client relationships to ensure satisfaction and retention. Past roles have consistently demonstrated positive impacts on business growth through effective account management and team collaboration.

Overview

24
24
years of professional experience
1
1
year of post-secondary education

Work History

Senior Account Specialist

Discover
Columbus
11.2023 - Current
  • Managed client accounts to ensure satisfaction and retention.
  • Analyzed customer needs to recommend suitable financial products.
  • Facilitated communication between clients and internal teams for service resolution.
  • Initiated balance transfers
  • Helped customers understand their statements
  • Helped customers understand their interest charges

Manager

J&K Subway
Waynesburg
10.2001 - 11.2023
  • Supervised daily operations to ensure efficient service delivery.
  • Trained staff on food safety and customer service best practices.
  • Managed inventory to maintain stock levels and reduce waste.
  • Payroll
  • Made deposits to the bank

Education

Some College (No Degree) - Physical Therapy

Stark State College
Canton, OH
09.2009 - 09.2010

Skills

  • Client account management
  • Financial product analysis
  • Customer service resolution
  • Transaction processing

Accomplishments

  • I have received the customer service excellence award
  • I was a part of the advisory board

Timeline

Senior Account Specialist

Discover
11.2023 - Current

Some College (No Degree) - Physical Therapy

Stark State College
09.2009 - 09.2010

Manager

J&K Subway
10.2001 - 11.2023

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