Jeannie Swilley
West Monroe,LA
Summary
Equipped to handle fast-paced office operations with continuous flow of patients and assignments.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges..
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving. Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills.
Overview
21
21
years of professional experience
Work History
Medical Office Specialist/Medical Referral Specialist
MedCentris
Rayville, Louisiana
04.2024 - Current
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
- Compiled reports summarizing daily activities or special projects as requested by management.
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
Centralize Billiar
Goldman Equipment LLC
Ferriday, LA
08.2022 - 08.2023
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Examined claims, records and procedures to grant approval of coverage.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Collaborated with fellow team members to manage large volume of claims.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Operated handheld scanners and computer terminals to document updates.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Managed all payments processing, invoicing and collections tasks.
- Worked with [Software] to create and submit large numbers of client invoices each day.
- Investigated and resolved issues to maintain billing accuracy.
- Processed and sent invoices, adjustments and credit memos to customers.
- Worked with team members and leadership to identify and develop process improvements.
- Managed numerous client accounts to track and collect money owed.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Managed account receivables to maintain payments within net terms.
- Recognized by management for providing exceptional customer service.
Medical and Appointment Scheduler
Mississippi Brain And Spine PLLC
Flowood, MS
08.2020 - 04.2022
- Answered phone calls and messages for 1-physician MS Brain and Spine medical facility, scheduling appointments and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Followed up with patients and confirmed appointments.
- Assisted patients with canceling and rescheduling appointments.
- Informed patients regarding needed medical tests and procedures.
- Greeted patients and guests upon entering lobby areas.
- Updated patient information in databases and adhered to confidentiality requirements.
- Reviewed insurance information with patients and processed copays.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Completed relevant insurance and other claim forms.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized patient files and streamlined operations to improve efficiency.
- Registered and verified patient records before triage with most up-to-date information.
Executive Administrative Assistant
Saks Fifth Avenue Service Center
Jackson, MS
06.2017 - 01.2020
- Managed director's calendar and prepared meeting agenda and materials.
- Manage executive schedules as liaison for leadership teams
- Maintain and organize confidential HR information
- Manage onboarding process for offshore and domestic employees from inquiry to first day
- Perform clerical duties for multiple departments
- Supply departments of 320 employees
- Manage department finance invoicing and recordkeeping
- Oversee 5 million in invoices covering three cross-border departments.
- Coordinated and booked airfare, hotel and ground transportation to facilitate successful trips.
- Organized envelopes, postage and mail correspondence for staff and management.
- Screened calls and emails actions to respond or direct messages for managers.
- Managed president's calendar and prepared meeting agenda and materials.
- Created PowerPoint presentations used for diverse business needs.
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
Business Mgr.
Natchez Children’s Services
Natchez, MS
07.2015 - 07.2016
- Administered payroll and maintained proper documentation of employee personnel.
- Established QuickBooks accounting system to reflect accurate financial records.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Prepared all Monies & Deposits daily
- Built reports, financial statements, meetings, presentations, agendas and budgets.
- Perform clerical duties across entire company
Organized company events, auctions, and fundraisers. - Processed incoming payments in accordance with established financial policies.
- Verified discrepancies and resolved clients' billing issues
- Prepared bills receivable, invoices and bank deposits.
- Posted customer payments by recording cash, checks and credit card transactions.
- Maintained records by imaging invoices, debits and credits.
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Office Manager/Bookkeeper
Fayette Discount Drugs
Fayette, MS
07.2003 - 01.2015
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established QuickBooks accounting system to reflect accurate financial records.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Calculated deductions and processed payroll for employees.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Supported operations by communicating with customers, filing documents and managing data.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Administered payroll and maintained proper documentation of employee personnel.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Prepared all Monies & Deposits daily
- Counseled patient’s over medication, insurance coverage and troubleshooting problems
- Reconciled multiple bank accounts daily and monthly.
- Processed employee W-9 and I-9 forms and managed benefits and leave time.
- Operated 10-key calculators, computers, fax machines, copy machines and other office equipment and documents.
- Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Education
General Development Diploma - Basic Studies
Concordia Vo-Tech Institute
Ferriday, LASkills
- Data Entry
- A/P & A/R
- Payroll
- QuickBooks
- EHR Software
- Web chart
- SAP
- Ariba
- Medical appointment scheduling
- Patient Referral
- Documentation and Recordkeeping
- Detail-Oriented
- Pharmacy Correspondence
- Invoice Preparation
- Customer Service
- Office Management
- Invoice Processing
- Cash Handling
- Problem-Solving
- Verbal and Written Communication
- Bookkeeping
- Prescription Refills
Timeline
Medical Office Specialist/Medical Referral Specialist
MedCentris
04.2024 - Current
Centralize Billiar
Goldman Equipment LLC
08.2022 - 08.2023
Medical and Appointment Scheduler
Mississippi Brain And Spine PLLC
08.2020 - 04.2022
Executive Administrative Assistant
Saks Fifth Avenue Service Center
06.2017 - 01.2020
Business Mgr.
Natchez Children’s Services
07.2015 - 07.2016
Office Manager/Bookkeeper
Fayette Discount Drugs
07.2003 - 01.2015
General Development Diploma - Basic Studies
Concordia Vo-Tech Institute