Jeannie Ulufale

Store Director

Times Supermarket Kihei

03.2006 - Current

Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
Conducted regular performance evaluations for staff members, identifying areas for growth and development.
Protected store from loss or theft by setting and enforcing clear security policies.
Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
Oversaw staffing and training, safety compliance, inventory control and financial functions.
Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Analyzed operating and financial statements for profitability ratios.
Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
Established clear communication channels between departments within the store to facilitate smooth day-to-day operations.
Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
Identified current and future trends that appeal to consumers.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assisted with hiring, training and mentoring new staff members.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Supervised guests at front counter, answering questions regarding products.
Managed inventory control, cash control, and store opening and closing procedures.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Rotated merchandise and displays to feature new products and promotions.
Managed purchasing, sales, marketing and customer account operations efficiently.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Reported issues to higher management with great detail.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Department Manager

K Mart Maui

11.1993 - 03.2006

Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Packer

Maui Pine Co. Factory

06.1991 - 08.1991

Assisted in inventory management, conducting regular counts and reporting discrepancies.
Enhanced product safety during transit, utilizing advanced packing materials and techniques.
Adapted to various packing requirements for different products, maintaining high versatility.
Improved team morale by fostering positive and supportive working environment.
Placed items into bags, boxes or other containers.
Inspected items for defects and damage.
Cleaned and maintained production area and equipment.
Labeled containers, container tags or products.
Re-packaged damaged or incorrectly packaged items.
Operated shrink wrap, banding and other wrapping machines.
Weighed packaged items to calculate total weight.
Secured items for storage or shipment.
Recorded product, packaging and order information on specified forms.

Summary

Overview

Work History

Store Director

Department Manager

Packer

Education

Skills

Certification

Timeline

Store Director

Department Manager

Packer

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