Jeannine Brown
Penfield
Summary
Dynamic server with extensive experience in high-volume dining environments. Proven track record in enhancing customer satisfaction through exceptional service and relationship management. Skilled in POS operation and adept at leveraging menu presentation skills to boost sales.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
14
years of professional experience
Work History
Restaurant Server
Michaels Valley Grill
11.2018 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Knowledge of wine helped to recommend pairings and answer guest questions about regions, etc.
Restaurant Server
Perlos
06.2015 - 11.2018
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Server
Napa Woodfired Pizza & Bistro
01.2013 - 06.2015
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
Restaurant Server
Bonefish Grill
06.2011 - 01.2013
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Master of Arts - Education
Houghton College
Houghton, NY05-1998
Skills
- Daily specials memorization
- Relationship management
- High volume dining
- Cash handling
- POS operation
- Order accuracy
- Menu presentation
- Exceptional customer service
Timeline
Restaurant Server
Michaels Valley Grill
11.2018 - Current
Restaurant Server
Perlos
06.2015 - 11.2018
Restaurant Server
Napa Woodfired Pizza & Bistro
01.2013 - 06.2015
Restaurant Server
Bonefish Grill
06.2011 - 01.2013
Master of Arts - Education
Houghton College
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