Jeannine Childs

• Greeted patients and visitors, delivered courteous front-desk support, and directed traffic to appropriate departments.
• Answered phones, routed calls efficiently, and relayed accurate messages to clinical staff.
• Processed registration paperwork, obtained signatures, and maintained compliant documentation for patient encounters.
• Protected confidential information and followed HIPAA guidelines during daily patient interactions.
• Scheduled appointments, confirmed visit details, and coordinated calendars with medical office teams.
• Verified patient information and updated records in electronic health systems with strong attention to accuracy.

• Keyed, processed, and reviewed claim-related mail and payments of claims up to $100,000.00.
• Researching information from both internal and external systems regarding claimants and customer's plan guidelines
• Coordinated referral of claims exceeding $100,000 to examiners for further evaluation.

Contributed over 20 years at Metlife, focusing the last 11 years in the Group Life Claims Unit.

• Determined eligibility for long term disability claims by conducting interviews, gathering medical documentation, and ensuring compliance with group plan guidelines, facilitating timely decisions for claimants
• Collected critical information from claimants, employers, and health care providers to expedite claim processing, resulting in more efficient service delivery
• Answered phone inquiries and filed new claims telephonically in group disability customer service team, enhancing customer experience and ensuring accurate claim submissions

• One semester left to obtain a Bachelor's Degree