Jeannine Marshall
Pacifica,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager focus on patient care and contribute to a dynamic team and support the needs of those in our community.
Overview
19
19
years of professional experience
Work History
Client Services Representative
San Francisco Toyota
San Francisco , CA
2023.01 - Current
- Handle all Inbound and Outbound Calls from Clients for a very busy vehicle Service Center
- Ensure clients concerns and issues are being heard and offering a solutions in a timely manner
- Schedule all needed appointments for 2 Service locations.
Support Services Representative
Kaiser Permanente
San Francisco , CA
2019.01 - 2020.01
- Part of the nursing team contributing directly to patient care by ensuring necessary level of staff for inpatient units
- Acted as a liaison between nursing staff and nursing administration
- Responsible for addressing all payroll situations
- Interpreted and coded timecards to process staff payment on a bi-weekly basis
- Conducted daily meetings with nursing leads and management to review reports regarding the variances between requirements and actual staffing needs.
Imaging Tech Aide- Radiology Department
Kaiser Permanente
South San Francisco , CA
2014.01 - 2019.01
- Manage patient workflow amidst competing demands in a fast-paced environment while ensuring high quality customer service to upwards of 40+ inpatients, emergency and outpatients a day
- Monitor patient status, communicate delays as well as address member concerns and complaints
- Responsible for all incoming calls as well as receiving stroke alerts and responding efficiently and effectively
- Liaison between management and fellow imaging tech aides on issues, challenges, and daily operations
- Trained 10+ new hires into the imaging tech aide role, sharing best practices tips and workflow management
- Very well versed with KP Health Connect, Mainframe, eConsults and other KP systems
- Work closely with Lead CT Tech as well as General X-Ray Lead with identifying and addressing daily concerns and needs
- Independently sought out education and achieved Bone Density License while working normally scheduled shifts.
Patient Coordinator/Tech Aide (PET CT & MRI)
Alliance Healthcare
San Francisco , CA
2013.01 - 2014.01
- Worked closely with the Tech in a trailer setting assisting with various duties including screening patients, scan table set up and study updating
- Coordinated patient flow in a busy fast-paced environment, and assisted with patient handling and transporting.
Sales Associate
Bloomingdales
San Francisco , CA
2011.01 - 2013.01
- Commission sales, as one of the top 35 sales personnel in the entire department store
- Sold over $500,000 in one fiscal year.
Assistant Manager
Juicy Couture
San Francisco , CA
2006.01 - 2011.01
- Oversaw merchandising floor changes, daily sales and operations while maintaining a personal sales goal of $4000 per week
- Supervised 20+ sales and support staff in daily functions to ensure the highest quality of customer service
- Served as a leader in supporting the staff to achieve daily target goals for net sales, personal sales, conversion rate and average dollar per transaction
- Collaborated closely with Regional Managers, District Managers, Lead Merchandisers as well as fellow managers to execute company directives to maintain our top 5 location's volume of 5 million dollars per year
- Responsible for addressing customer concerns and resolving customer complaints as well as monitoring product loss
- Analyzed weekly reports and metrics to gain knowledge on product movement used the data to implement ways to improve metrics by various floor moves to better market merchandise
- Trained staff to utilize certain items to increase conversion rate and units per transaction, further increasing a higher average dollar per transaction and overall net sales
- Worked closely with staff to achieve goals while providing excellent customer service, including attendance and staff accountability
- Provided continuous coaching and support to assist staff with achieving these expectations
- Led staff in providing optimal customer service while escalating daily sales to allow for a larger payroll budget
- Strategically analyzed and planned staff-schedule changes to support operational needs and maximize payroll budget to provide the proper amount of coverage without hindering operations or quality of customer service
- Recruited, interviewed, hired, trained, and maintained a core number of staff personnel with little turn over
- Participated in identifying internal staff or operational issues, utilizing my staff as a resource to make suggestions and worked with my fellow managers to implement resolutions, improving communication and team morale
- Was promoted to Assistant Manager after 6 months of being Supervisor
- Also participated in opening a second SF location and its operations.
Education
Associates of Applied Science - Medical Assisting
Heald College
San Francisco, CA01.2012
Bachelors of Science - Kinesiology
San Francisco State University
San Francisco, CA01.2007
Skills
- Patient Care
- Customer service oriented
- Used to fast paced environments
- Maintaining order
- Professional Phone etiquette
- Computer-Literate
- Excellent at Multi-tasking
- Thinking quickly
- Resolving customer complaints
- Adaptability
- Problem solver
- Professional phone etiquette
- Organized
- Excellent time Management
- Administrative Skills
- Vital Signs
- Scheduling
Timeline
Client Services Representative
San Francisco Toyota
2023.01 - Current
Support Services Representative
Kaiser Permanente
2019.01 - 2020.01
Imaging Tech Aide- Radiology Department
Kaiser Permanente
2014.01 - 2019.01
Patient Coordinator/Tech Aide (PET CT & MRI)
Alliance Healthcare
2013.01 - 2014.01
Sales Associate
Bloomingdales
2011.01 - 2013.01
Assistant Manager
Juicy Couture
2006.01 - 2011.01
Associates of Applied Science - Medical Assisting
Heald College
Bachelors of Science - Kinesiology
San Francisco State University
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