Jean Paula Lambert
Norfolk,VA
Summary
IT professional with 4 years of experience developing and implementing security solutions in fast-paced environments. Skilled in Analyzing and Process improvement with proven history of delivering exceptional risk management support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Training Cadre
United States Air Force
09.2023 - Current
- Mentored incoming Airmen, resulting in stronger staff development and increased productivity.
- Developed effective training plans based on department needs and objectives.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Introduced standardized training for cohesive learning environments.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
Enterprise Messaging Technician
United States Air Force
11.2021 - 09.2023
- Served as an integral foundation in the creation of the work center, who went on to win annual national accolades multiple times.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Resolved common user concerns by creating issue resolution scripts and implementing them throughout the workspace.
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
- Assisted in development of system security protocols.
Enterprise Patching Technician
United States Air Force
11.2020 - 11.2021
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Recommended IT security improvements to achieve system confidentiality, integrity and availability.
- Developed risk assessment reports to identify threats and vulnerabilities.
- Conducted and participated in annual disaster recovery exercises.
- Conducted risk analysis, system certifications, auditing, security documentation and security testing.
- Skilled at working independently and collaboratively in a team environment.
Office Manager
Sampson Area Transportation
10.2016 - 05.2020
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Delivered performance reviews, recommending additional training or advancements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Information Technology Business Management
WGU
Salt Lake, UT06.2025
Associate of Science - Military Information Systems Technology
Community College of The Air Force
Montgomery, AL 09.2022
Skills
- Computer Technology
- Public Speaking
- Planning and Coordination
- Group and Individual Instruction
- Critical Thinking
- Microsoft Windows PowerShell
- Analytical and Critical Thinking
- Debugging and Troubleshooting
- Microsoft Defender for Office 365
- Confidential Data Protection
- Damage Mitigation
- Microsoft 365 Suite of Applications
Certification
- Security+ , CompTIA - 2020-CURRENT
Accomplishments
- Junior Technician of the Quarter, 2022
- Junior Technician of the Year, 2023
- Information Dominance Award, 2023
- Airmen of the Quarter, 2023
- Enterprise Messaging Technician SME
Timeline
Training Cadre
United States Air Force
09.2023 - Current
Enterprise Messaging Technician
United States Air Force
11.2021 - 09.2023
Enterprise Patching Technician
United States Air Force
11.2020 - 11.2021
Office Manager
Sampson Area Transportation
10.2016 - 05.2020
Bachelor of Science - Information Technology Business Management
WGU
Associate of Science - Military Information Systems Technology
Community College of The Air Force
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