Open To Work
Jeanty Pierre Junior
Lehigh Acres
Work Preference
Summary
Detail-oriented professional with experience in high-volume, fast-paced environments requiring technical troubleshooting, accurate documentation, and exceptional customer communication. Proficient in Microsoft Teams, Webex, Office 365, Smartsheet, and cloud-based platforms through daily professional use. Experienced in Tier 1 issue resolution, case and data management, and supporting users and customers in real time. Currently pursuing the Google Cybersecurity Certificate with a growing foundation in IT systems and a passion for technology. Multilingual in English, Haitian Creole, and French.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Scheduling Representative
Radiology Regional / RadNet
Fort Myers
08.2025 - Current
- Schedule and manage diagnostic imaging appointments using cloud-based scheduling systems
- Troubleshoot scheduling, login, and system-related issues during live patient interactions
- Utilize internal dashboards and tools to monitor performance metrics and optimize workflow efficiency
- Adapted quickly to new enterprise systems and workflows during company-wide transition
- Ensure compliance with HIPAA regulations while handling sensitive patient data
- Communicate effectively with patients and internal teams to resolve issues in real time
- Handle high call volumes while maintaining accuracy and professionalism
Lube Technician
Gettel Chrysler Dodge Jeep Ram
Punta Gorda
02.2025 - 08.2025
- Performed routine vehicle maintenance and inspections under time constraints
- Communicated technical information clearly with service advisors
Valet Parking Attendant
The Banyan Hotel
Fort Myers
08.2024 - 01.2025
- Provided professional front-line customer service in a fast-paced environment
- Maintained composure and attention to detail while handling multiple tasks
Food & Consumables Associate / Personal Shopper / Asset Protection Support
Walmart
Fort Myers
05.2021 - 01.2025
- Assisted customers with purchases and order fulfillment in high-volume retail environment
- Supported asset protection by observing activity and reporting concerns
- Resolved customer issues professionally under pressure
- Maintained organization and accuracy in fast-paced operations
Crew Member
McDonald’s
Fort Myers
06.2019 - 04.2020
- Maintained cleanliness, food safety, and operational standards
- Assisted team members during peak service periods
Education
East Lee County High School
Lehigh Acres, FLSkills
- Microsoft Teams & Webex — video conferencing and team collaboration
- ∙ Microsoft Office 365 — Outlook, Word, Excel
- ∙ Smartsheet — document management and file coordination
- ∙ Cloud-based platform navigation and database search
- ∙ Tier 1 technical troubleshooting and issue escalation
- ∙ Case documentation and data entry accuracy
- ∙ HIPAA compliance and data privacy
- ∙ High volume customer communication — phone and digital
- ∙ Independent work with minimal supervision
- ∙ Multilingual: English, Haitian Creole, French
Languages
French
Native/ Bilingual
A1
Haitian Creole
Native/ Bilingual
A1
English
Full Professional
A1
Certification
- Google Cybersecurity Certificate, In Progress, Coursera, 2026
- CompTIA Security+, In Preparation
- Class D Security License, State of Florida
Timeline
Patient Scheduling Representative
Radiology Regional / RadNet
08.2025 - Current
Lube Technician
Gettel Chrysler Dodge Jeep Ram
02.2025 - 08.2025
Valet Parking Attendant
The Banyan Hotel
08.2024 - 01.2025
Food & Consumables Associate / Personal Shopper / Asset Protection Support
Walmart
05.2021 - 01.2025
Crew Member
McDonald’s
06.2019 - 04.2020
East Lee County High School