Molly Mink
Sun Prairie,WI
Summary
Highly skilled Representative with experience in sales, customer service, account management, and HIPPA. Strengths include relationship building, problem-solving ability, and effective communication skills. Previous work has resulted in improved client relationships, increased organization, and successful conflict resolution.
Overview
3
3
years of professional experience
Work History
Patient Scheduling Representative
UW Health
Madison, WI
10.2022 - Current
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
- Ensured compliance with HIPAA regulations when handling sensitive information.
- Managed patient check-in and check-out procedures and processed payments.
- Floated to multiple clinics based on the needs oof each location
Front of House
Cantina Taco
Rockford , Illinois
01.2022 - 08.2022
- Trained front of house staff in customer service excellence and operational procedures.
- Greeted guests upon arrival, provided menus and answered questions regarding menu items.
- Communicated with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
Sales Associate
Torrid
Rockford, Illinois
08.2021 - 03.2022
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
Education
Associate of Science -
Rock Valley College
Rockford, IL12-2021
High School Diploma -
Guilford High School
Rockford, IL05-2020
Skills
- Needs analysis
- Records Management
- Technical Troubleshooting
- Telephone reception
- Paperwork Processing
- Multi-tasking
- Microsoft Software
- Google Software
Affiliations
- Spending time with friends and family
- Hiking with my dog
- Arts and crafts
Accomplishments
- Gratitude from management
- Patient compliments and acknowledgements from patient relations
References
References available upon request.
Timeline
Patient Scheduling Representative
UW Health
10.2022 - Current
Front of House
Cantina Taco
01.2022 - 08.2022
Sales Associate
Torrid
08.2021 - 03.2022
Associate of Science -
Rock Valley College
High School Diploma -
Guilford High School