Jedidiah Nicholas

• Analyzed projects to determine resource requirements and procured necessary equipment and software.
• Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
• Managed implementation of medical Imaging software.
• Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
• Collaborated with project owners and team members to set ambitious but achievable goals.
• Gathered and disseminated project materials at key points to stakeholders.
• Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
• Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
• Maintained project schedules by managing timelines and making proactive adjustments.
• Worked with developers and engineers to realize technological solutions.
• Customized in-development software to clients' current hardware environments, designing applications to span multiple systems.
• Contributed heavily to product development lifecycle of both back-end and customer-facing solutions.

• Drove definition, development, and introduction of the infrastructure solutions, to our customers by meeting their needs, including service requirements.
• Upstream marketing activities for Hardware infrastructure and backend components.
• Guide and drive the development of new products from the initial phase until the final product, to get the optimal combination of performance and price in time for the defined market segment.
• Prepared product related materials and documentation for sales, marketing and end-users.
• Worked with development team on design and requirement management of new and existing products.
• Reviewed design specifications, quality assurance plans and demonstration scripts.
• Completed in-depth reviews of market conditions and customer preferences for PACS Imaging products.
• Collaborated with product development team to effectively modernize and update promotions.
• Interact with various disciplines including Innovation, R&D, service, operations manufacturing units or external suppliers, marketing management, marketing communication and global sales organizations.
• Core team member in global product management team.
• Value proposition development based on customer insights
• Define and maintain Hardware Infrastructure Portfolio, Product & roadmaps.
• Compliance with Quality & Regulatory requirements.
• Responsible for lifecycle management and market readiness as part of PDLM.
• Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.

• Worked with developers and engineers to realize technological solutions.
• Customized in-development software to clients' current hardware environments, designing applications to span multiple systems.
• Contributed heavily to product development lifecycle of both back-end and customer-facing solutions.
• Broke down technical ideas and issues into non-technical terms for business executives.
• Formed deployment strategies for software upgrades and new software adoptions at hundreds of customers.
• Assessed under-performing software and developed actionable improvements.
• Communicated software architecture strategies to senior leadership and third-party business leaders.
• Drafted visual representations of software architecture design for presentation to stakeholders.
• Participated in weekly meetings with client and Stake holders to discuss project direction and milestone achievement.
• Mentored team, sharing skills and expertise and encouraged each member to bring forward ideas and suggestions for improvement.
• Created migration strategies to bridge development gaps between existing software architecture and future updates.
• Reviewed business success drivers, applying strategic prioritization to future architectural updates.

• Supervised 40 engineers and technicians and trained in proper use of installation and support tools and best practice techniques.
• Reviewed project plans and designed technology solutions that met or exceeded performance expectations.
• Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
• Adjusted design parameters to boost performance and incorporate new features.
• Worked with customers for needs analysis, proposal development and vendor costs to produce competitive estimates.
• Gathered and defined customer requirements to develop clear specifications for project plans.
• Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
• Communicated with third-party product owners to illustrate deficits and bottlenecks within existing software.
• Created procedures for system monitoring, recovery, backup and optimization.
• Coordinated with other engineers to evaluate and improve software and hardware performance.
• Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
• Analyzed proposed technical solutions based on customer requirements, budget and product goal.

Perform preventative maintenance, installations, upgrades, troubleshooting, and repairs on our life-changing medical equipment for PACS within a hospital or healthcare system in Chicago IL area.

• Completed extensive job report for each service call.
• Reduced field downtime by 20% and boosted productivity by restructuring installation techniques and staff teams.
• Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction.
• Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met.
• Ensure documentation of all work performed is captured.
• Confirm and solve malfunctions and complaints in terms of hardware, firmware, software and process technical parameters.
• Work directly with Project Management and Installation Team to plan, execute and validate installations within assigned territory.

• Provided network support services for devices such as hubs, bridges, routers and other hardware.
• Initiated and managed network test facilities to verify network hardness and resilience.
• Organized frameworks for transferring secure data from internal to external and public networks.
• Recommended options for disaster recovery, remote access, network appliances, servers and directory services security.
• Performed troubleshooting for Juniper, Cisco and packet analysis.
• Provided complete end-to-end engineering and installation of route-based IP network solutions for 100's of independent networks.
• Provided detailed network diagrams, process flow charts and procedural guidelines.