Jeda Hernandez
Bronx ,NY
Summary
Specializes in problem-solving and team collaboration, significantly improving service quality and efficiency. Demonstrates exceptional customer service and time management skills, focuses on prioritizing tasks to meet diverse needs.
Overview
1
1
year of professional experience
Work History
Pharmacy Technician
Escript 360 Pharmacy
Long Island City, NY
09.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Office Assistant
Summer Youth Employment Program
The Bronx, NY
07.2024 - 08.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
Education
High School Diploma -
Collegiate Institute For Math And Science
Bronx 06.2024
Skills
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Pharmacy ethics
- Processing payments
- Customer service
- Positive attitude
- Time management
- Organizing and categorizing
- Verbal communication
- Dedicated team player
- Prioritizing work
- Strong problem solver
Timeline
Pharmacy Technician
Escript 360 Pharmacy
09.2024 - Current
Office Assistant
Summer Youth Employment Program
07.2024 - 08.2024
High School Diploma -
Collegiate Institute For Math And Science