Jeda Miller
Gresham,OR
Summary
I am a Reception & Customer Service Specialist having worked in both the retail industry & professional office environments. I bring with me over 7 years of experience working with people of all backgrounds & personality types. My skills & experience include, but are not limited to, the following: - Multi-Lines Phone and Voicemail Systems - Database Management (Epic, Applied Systems) - Filing (Both Paper & Electronic) - Mail Sorting & Processing - Payment Transactions via Cash, Check or Card - Use of Microsoft Word, Excel & Outlook - Use of all Basic Office Machines: Printers, Faxes, Copiers, Scanners, Postage Machines, Address/Label Machines. Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success.
Overview
7
7
years of professional experience
Work History
Merchandise Manager, Task Associate
Ulta Beauty
Gresham, OR
04.2021 - Current
- Developed and implemented merchandise strategies to increase sales.
- Established guidelines for store operations including ordering, stocking, merchandising, and product display to enhance visual standards.
- Monitored store operations to ensure compliance with company policies and procedures.
- Created seasonal and promotional displays to maximize sales and profits.
- Instructed and trained team members on effective use of merchandise resources.
- Assisted customers in selecting appropriate items based on their individual needs.
- Performed routine audits of store inventories to uncover mismatches between recorded and actual stock quantities.
- Utilized merchandising software and systems to efficiently manage, report, and analyze products.
Patient Care Advocate
Alliance Rx Walgreens Prime
Beaverton, OR
11.2019 - 04.2021
- Handled inbound calls from patients and physicians' offices concerning medication orders, pharmacy services, and non-clinical inquiries.
- Ensured compliance with applicable state and federal regulations regarding informed consent requirements prior to treatment initiation.
- Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations.
Reception & Agency Services
WB ADAMS INSURANCE
Beaverton, OR
08.2018 - 05.2019
- Started as full-time receptionist and advanced to Agency Services, collaborating daily with agency producers and customer service representatives to promptly address client inquiries and fulfill additional service requirements.
- Processed policy renewals for review and signature by the company owner, ensuring accuracy and adherence to guidelines.
- Managed all incoming mail, distributed it accordingly and processed outgoing mail.
- Assisted other departments with administrative tasks when needed.
Health Information Management
Women's Healthcare Associates, LLC
Portland, OR
01.2018 - 07.2018
- Employed by WHA, gained experience in medical records management
- Scanned records for delivery to the patient, clinic, chart or Physician/Nurse.
- Managed and responded to incoming calls regarding records from various sources
- Updated Excel spreadsheet with record retention durations and current HIPAA authorizations.
Education
Skills
- Multi-Lines Phone and Voicemail Systems
- Database Management (Epic, Applied Systems)
- Filing (Both Paper & Electronic)
- Mail Sorting & Processing
- Payment Transactions via Cash, Check or Card
- Use of Microsoft Word, Excel & Outlook
- Use of all Basic Office Machines: Printers, Faxes, Copiers, Scanners, Postage Machines, Address/Label Machines
- Customer Service Oriented
- Able to Prioritize
- Detail Oriented
- Relationship Building
- Determined Learner
- Service Oriented
- Able to Use Sound Judgment
- Supportive & Caring of Others
- Organized
- Flexible and Adaptable
- Stockroom Organization
- Inventory Control
- Sales Analysis
- Team Leadership
- Task Prioritization
- Professionalism
Timeline
Merchandise Manager, Task Associate
Ulta Beauty
04.2021 - Current
Patient Care Advocate
Alliance Rx Walgreens Prime
11.2019 - 04.2021
Reception & Agency Services
WB ADAMS INSURANCE
08.2018 - 05.2019
Health Information Management
Women's Healthcare Associates, LLC
01.2018 - 07.2018