Jeferson Iriarte
Florencia, Caquetá,Colombia
Summary
Professional with background in retail management, adept at driving sales and ensuring customer satisfaction. Skilled at team leadership to inspire team collaboration and drive sales growth.
Event planning and sales promoter to drive traffic focusing on strategies to increase brand visibility and sales.
Known for collaborative teamwork and adaptability to evolving market demands, with focus on communication and negotiation skills. Flexible and Reliable with results-driven approach and strong interpersonal skills and customer-focused mindset.
Overview
8
8
years of professional experience
Work History
Assistant Retail Manager
Starboard Cruise Services Inc
05.2022 - Current
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided constructive feedback to improve sales and skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified new talents, trained and developed into new roles and positions by promoting them.
- Led a team of sales associates, providing ongoing training and performance feedback to ensure top-notch customer service.
- Managed daily store operations, maintaining a clean, organized, and efficient working space for staff and customers alike.
- Produced regular sales reports, analyzed data and identified areas for improvement.
Retail Sales Associate - Royal Caribbean
Starboard Cruise Services Inc
09.2019 - 02.2022
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Customer Service Representative
American Express, AMEX
10.2017 - 08.2019
- Listened and personalized answer to American Express Top Customer's needs and concerns
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Arts - Film And Video Production
National University of Cordoba
Cord, AR12-2018
Some College (No Degree) - Aircraft Flight Attendant
I.C.A Institute of Aeronautical Training
Cord, AR11-2016
Skills
- Multitasking proficiency
- Staff training and development
- Delegation and supervision
- Scheduling and time management
- Customer engagement
- Promotions planning
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Retail Manager
Starboard Cruise Services Inc
05.2022 - Current
Retail Sales Associate - Royal Caribbean
Starboard Cruise Services Inc
09.2019 - 02.2022
Customer Service Representative
American Express, AMEX
10.2017 - 08.2019
Bachelor of Arts - Film And Video Production
National University of Cordoba
Some College (No Degree) - Aircraft Flight Attendant
I.C.A Institute of Aeronautical Training
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