Jeff Aldridge
Garland,TX
Summary
Results-driven renewals representative with extensive experience in client retention strategies and CRM software utilization. Proven ability to enhance customer satisfaction through effective problem resolution and streamlined operations.
Overview
25
25
years of professional experience
Work History
Sr Renewals Representative
Open Text Inc
Addison, Texas
05.2016 - 03.2026
- Managed customer inquiries and provided product information effectively.
- Collaborated with teams to resolve client issues promptly.
- Utilized CRM software to track customer feedback and support requests.
- Facilitated communication between departments to streamline operations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Met quarterly quotas consistently.
Maintenance Renewal Rep
Hewlett-Packard Inc
Plano, Texas
05.2011 - 05.2016
- Managed customer inquiries through multiple communication channels effectively.
- Collaborated with cross-functional teams to resolve complex issues promptly.
- Utilized CRM software to track customer interactions and follow-ups efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Consistently met daily performance goals set by management team members.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Implemented customer retention strategies to minimize turnover and build loyalty.
- Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
Inside Sales Representative
Autonomy Inc
Dallas, Texas
05.2005 - 05.2011
- Managed a global maintenance support renewal territory,
- I handled all support renewals for a contact center software product.
- Met all quarterly sales quotas.
- Handled objections from customers.
- Worked with sales executives to coordinate sales plays and maximized value for customers.
- Used SalesLogix to manage customer quotes and invoicing.
Inside Sales Operations
etalk Corp.
Irving, Texas
01.2001 - 05.2005
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Managed lead generation and discovery for the sales team.
Education
Bachelor of Arts - Visual Arts
University of Texas At Dallas
Richardson, TX05-1986
Skills
- Customer relationship management
- CRM software utilization
- Sales forecasting
- Client retention strategies
- Revenue generation
- Team collaboration
Timeline
Sr Renewals Representative
Open Text Inc
05.2016 - 03.2026
Maintenance Renewal Rep
Hewlett-Packard Inc
05.2011 - 05.2016
Inside Sales Representative
Autonomy Inc
05.2005 - 05.2011
Inside Sales Operations
etalk Corp.
01.2001 - 05.2005
Bachelor of Arts - Visual Arts
University of Texas At Dallas