Jeff Anderson
El Cajon,CA
Summary
Dynamic Service Manager with a proven track record at Toyota of El Cajon, excelling in team leadership and problem-solving. Successfully transformed customer complaints into loyalty opportunities while training and supervising a skilled service team. Earned Service Excellence award with Toyota for 7 years.
Earned Customer First Advisory Board award with Toyota 3 years in a row. Was awarded Quality Champion award for both the district and the region in 2016 and 2019.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Manager
Toyota of El Cajon
10.2015 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Engaged with local high schools and colleges to recruit talent.
- Sit on multiple Advisory boards in the Automotive community.
Shop Foreman
Toyota of El Cajon
08.2003 - 09.2015
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Interviewed, hired, trained and coached employees to improve performance and skills.
- Directed daily operations of team of 36 technicians and shop professionals.
- Held Master Diagnostic Technician Certification.
Education
Associate of Applied Science - Automotive Technology
San Juan College
Farmington, NMSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Certification
Master Toyota Service Manager
ASE Certified Master Technician
Toyota Master Technician
Timeline
Service Manager
Toyota of El Cajon
10.2015 - Current
Shop Foreman
Toyota of El Cajon
08.2003 - 09.2015
Associate of Applied Science - Automotive Technology
San Juan College