Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Master Cruise Travel Agent
Vacations to Go
Houston, Texas
10.2024 - 04.2025
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
Offered comprehensive travel insurance options, ensuring clients were well-informed and protected.
Sales Associate
Mike Calvert Toyota
Houston, United States
04.2022 - 08.2022
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Negotiated purchase prices and explained sales, warranty and optional products.
Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
Engaged with customers to build rapport and loyalty.
Sales Associate
Sterling McCall Acura/Toyota And Don McGill Toyota
Houston, TX
04.2015 - 01.2020
Managed over 75 calls per day.
Qualified and followed-up on potential new customer leads.
Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
Business Consultant
Subway Development Of South East Texas
Houston, TX
04.2010 - 03.2015
Supervised and maintained a territory consisting of 37 Subway restaurants.
Evaluated each Subway in the categories of product quality, dating, temperatures, preparation, cleanliness, décor, equipment, record keeping, operational proficiency and profitability once a month.
Analyze and provide feedback with positive interaction to franchisees abut store operations and profitability after performing a paperwork analysis of the weekly inventory sales report, control sheets, employee schedule and invoices.
Education
Certificate of Completion - Data Science
Texas A&M University - Kingsville
Kingsville, TX
05.2020 - 12.2020
BBA - Finance
University of Houston
Houston, TX
09.2000 - 05.2006
Timeline
Master Cruise Travel Agent
Vacations to Go
10.2024 - 04.2025
Sales Associate
Mike Calvert Toyota
04.2022 - 08.2022
Certificate of Completion - Data Science
Texas A&M University - Kingsville
05.2020 - 12.2020
Sales Associate
Sterling McCall Acura/Toyota And Don McGill Toyota