Aimee CAton
Aurora
Summary
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Overview
22
22
years of professional experience
Work History
Rental Replacement Representative Senior
Enterprise Mobility
07.2022 - Current
- Led multiple small teams of 3-5 team members
- Obtained Senior Training Certification
- Current Power Up participant
- Participated in training new member classes with Talent Development
- Mentored multiple new hire and transfer team members
- Suggested and implicated multiple workflow efficiencies for the Liberty/Safeco account
- FY23 Q3 Meet The Elite
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Rental Replacement Representative
Enterprise Mobility
07.2020 - 07.2022
- Performed rental management for Liberty/Safeco account
- Volunteered for multiple small group projects special projects
- Trained and mentored multiple new hires and team members
- Participated in multiple committees withinn GP76
In-House Rental Specialist
Enterprise Mobility
04.2004 - 04.2020
- Handled rental management tasks for In-house operations Zurich, Travelers, Allstate, and Liberty/Safeco
- Created and presented Behind the Scenes presentation to 3 month employees
- Trained new adjustors on ARMS and the role of ERAC
- Provided training to new In-house and callback center representatives
- Part of the GP15 team that achieved 5 EAA awards for insurance replacement
Management Trainee - Assistant Manager
Enterprise Mobility
10.2002 - 04.2004
- Won the ESQi cup for highest customer service at 3 months - 15AB
- Obtained and held 60% growth over 8 months -15AO
- 100% ESQi at Satellite - 15HI
- Built strong and lasting relationships with renters, body shops, dealerships, insurance agents and insurance adjustors that led to sustainable growth.
Education
Bachelor of Arts - Educaton
National Louis University
Chicago, IL06-1986
Skills
- Training and Development
- Small Team Leadership
- Time Management
- Flexibility
- Creativity
- Critical Thinking
- Communication
- Organization
Timeline
Rental Replacement Representative Senior
Enterprise Mobility
07.2022 - Current
Rental Replacement Representative
Enterprise Mobility
07.2020 - 07.2022
In-House Rental Specialist
Enterprise Mobility
04.2004 - 04.2020
Management Trainee - Assistant Manager
Enterprise Mobility
10.2002 - 04.2004
Bachelor of Arts - Educaton
National Louis University