Ashly Smith
Jacksonville Beach,FL
Summary
Highly detail-oriented and professional Rental replacement representative with a track record of meeting and exceeding goals. Exceptional expertise in customer service relations and sales management.
Overview
5
5
years of professional experience
Work History
Rental Replacement Representative
Enterprise Mobility
08.2023 - Current
- Performance Metric: TPH - 11.46
- Performance Metric: Audit - 96.69%.
- Performance Metric: SQI - 97.51%.
- Within my first year, I made the top 20 in Jan, Feb, Mar, Apr, May, and June.
- Selected for meet the elite for FY24, Q4.
- Chosen to be a part of the pilot program for USAA.
- Assigned multiple different projects - unassigned files, inbound call list, pended pilot files.
Branch Manager
Enterprise Mobility
05.2022 - 07.2023
- Manage, train, and develop a team of 10+ employees from Auto Detailers to Assistant Managers.
- Analyze trends and reports to create programs to ensure SQI is at or above the corporate average.
- Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems.
- Build and maintain client account relationships with 20+ corporate client accounts, including dealerships, body shops, and fixed-based operations.
- Manage schedules, time approvals, approve time-off requests, and perform payroll.
- Client management of existing and potential customers to gain additional business.
- Fleet management, track movement of 275+ vehicles to maintain branch quotas and provide to customers.
Assistant Manager
Enterprise Mobility
04.2021 - 04.2022
- Conducted sales training sessions to boost promotion and sales of protection packages
- Conducted meetings with employees to discuss sales goals, expectations, and performance
- Ensured SQi plans are being executed by all employees, which led to a 10+ increase in branch SQI.
- Assisted with multiple employee promotions and career coaching, which led to MA promotions to our Top Gun program and Assistant Managers promotions.
- Conducted performance management including employee reviews, progressive discipline, and coaching feedback.
Management Trainee/Management
Enterprise Mobility
06.2019 - 03.2021
- Number 1 on matrix for months November and December in 2019.
- Assisted Daytona Airport location in multiple NASCAR races.
- Passed MQI in January 2021.
Education
Bachelor of Arts - Business Administration
Stetson University
Deland, FL05-2019
Skills
- Highly detail-oriented
- Customer service relations
- Sales management
- Team Leadership
- Analytical skills
- Problem-solving skills
- Client management
- Fleet management
- Sales Development Training
- Performance management
Leadership Experience
- Selected representative to lead Stetson career fair 2019
- Volunteer member of Second Harvest Food Bank 2022
- Volunteer member of NASCAR Foundation Bike Build for pediatrics 2022
- Volunteer member at Habitat for Humanity Restore
- United Way Leadership giving level 2019 – present
Timeline
Rental Replacement Representative
Enterprise Mobility
08.2023 - Current
Branch Manager
Enterprise Mobility
05.2022 - 07.2023
Assistant Manager
Enterprise Mobility
04.2021 - 04.2022
Management Trainee/Management
Enterprise Mobility
06.2019 - 03.2021
Bachelor of Arts - Business Administration
Stetson University