Jeff Colbert
Braidwood,IL
Summary
Accomplished Automotive Service Advisor at Hawk Subaru, adept in estimating costs and enhancing customer relations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Automotive Service Advisor
Hawk Subaru
04.2019 - Current
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle maintenance history and diagnostics.
- Explained estimates and determined repair timelines to manage customer expectations.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Upheld high ethical standards when appraising vehicles for damage, ensuring honest assessments that built customer trust.
Logistics Technician
Cr Coatings & Logistics
08.2018 - 04.2019
- Conducted regular inventory counts and reconciliations, maintaining accurate records, and ensured seamless material flow.
- Maintained high safety standards within the warehouse environment through regular training sessions and adherence to safety protocols.
Production MIG Welder
Perkins Manufacturing
12.2017 - 05.2018
- Performed precise multi-position welds with .035 GMAW on carbon steel, ranging from 8 gauge to 3/4".
- Increased production efficiency by quickly adjusting to new blueprints and designs as needed.
Body Shop Estimator
Abra Auto Body
08.2015 - 09.2017
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Streamlined the estimation process by implementing efficient software tools and technology.
- Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
- Boosted profitability with thorough evaluation of repair costs, sourcing parts at competitive prices, and negotiating labor rates.
Industrial Painter
Cr Coatings & Logistics
02.2014 - 07.2015
- Applied catalyzed solvent based paint utilizing HPLV spray equipment.
- Demonstrated attention to detail in every aspect of the painting process, resulting in consistent high-quality workmanship.
- Maintained painting equipment in excellent condition, ensuring optimal performance and minimal downtime.
Education
Diploma - Pipe Welding
Illinois Welding School
Romeoville, IL12.2017
No Degree - General Studies
Joliet Junior College
Joliet, IL06.2014
High School Diploma -
Joliet West High School
Joliet, IL05.2012
Skills
- Estimating costs
- Customer Relations
- Vehicle Inspection
- Work Order Management
- Technical knowledge
- Organization
- Repair Recommendations
- Warranty processing
- Complaint Handling
- CCC One
- CDK Global
- CRM Software
Accomplishments
- Achieved Subaru STARS Award by completing 2023 in the top 10 for CSI and Volume in the Chicagoland district
Timeline
Automotive Service Advisor
Hawk Subaru
04.2019 - Current
Logistics Technician
Cr Coatings & Logistics
08.2018 - 04.2019
Production MIG Welder
Perkins Manufacturing
12.2017 - 05.2018
Body Shop Estimator
Abra Auto Body
08.2015 - 09.2017
Industrial Painter
Cr Coatings & Logistics
02.2014 - 07.2015
Diploma - Pipe Welding
Illinois Welding School
No Degree - General Studies
Joliet Junior College
High School Diploma -
Joliet West High School