Jeff Creasy
Wesley Chapel,FL
Summary
Looking to progress my carreer though new opportunities to use my unique skillset of growing leadership teams. Ready for the challenge to help an organization grow through my experience and ability to help empower others to become more efficient and profitable.
Overview
24
24
years of professional experience
Work History
Division Service Manager
H&e Equipment Services Inc.
Tampa, FL
07.2020 - 08.2024
- Manage and oversee all business functions of 61 branches on the east coast. Provide support and management for the service business covering 11 states in the Southeast and East Coast. Responsibility includes budgets, financial analysis, training, and overall profitability for the division. Supervised a team to improve growth, retention, and employee and customer satisfaction. Responsible for hiring and developing employees through training programs. Set up training with all OEM manufacturers. Implemented programs for development for service personnel and traveled extensively to all branches to train and implement those programs. For the past 10 years, I have helped build a growing division from 32 branches to over 61 branches throughout the East Coast. Facilitate training, hiring, and developing employees and manage all financials of the Eastern Division. Produced daily KPI reports and sent to all managers to help promote positive impact to help efficiency within all branches.
- Hired and trained service department staff to drive performance.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Evaluated individual and team business performance and identified opportunities for improvement.
Regional Service Manager
H&e Equipment Services Inc.
Tampa, FL
08.2011 - 07.2020
- Manage and oversee all business functions of 14 branches on the East Coast. Provide support and management for the service business covering 7 states in the Southeast. Responsibility includes budgets, financial analysis, training, and overall profitability for the region. Responsible for hiring, training, and developing employees to help grow our region and promote retention. Responsible for all financial reporting for revenue and SG&A.
Service Manager
H&e Equipment Services Inc.
Baton Rouge, LA
02.2001 - 08.2011
- Managed the service department with over 20 technicians in both the field and the shop. Responsible for all aspects of the service department, including training, financials, budgets, forecasting, safety, production, estimating, and profitability. Supervised a full-service department with 8 field technicians and 10 shop technicians. Supervised 2 full-time product support representatives, an undercarriage repair shop, and a paint shop responsible for the Komatsu Remarketing Programs for the southeast. A dealership for Grove Cranes and Komatsu Equipment.
Education
Bachelor of Science - Accounting And Finance
Louisiana Tech University
Ruston, LA08-1990
Skills
- Employee Training and Development
- Expert in [Software]
- Cost Reduction Strategies
- Multiple Priorities Management
- Conflict Resolution
- Performance Evaluations
- Relationship Building
- New Employee Hiring
- Project Planning
- Strategic business planning
- Staff Supervision
- Schedule Management
- Budget Control
- Policy and Procedure Enforcement
- Workplace Safety
- Preventive Maintenance
- KPI Monitoring
- Technical Support
- Critical Thinking
- Workflow Management
- Leadership Development
Affiliations
- Professional manager with the ability to hire, train and develop successful teams through leadership. Successful in building relationships and growing teams and departments though multiple branches across the nation.
- Successful completion of management training in Dale Carnegie, Komatsu, Grove, and many leadership organizations.
Timeline
Division Service Manager
H&e Equipment Services Inc.
07.2020 - 08.2024
Regional Service Manager
H&e Equipment Services Inc.
08.2011 - 07.2020
Service Manager
H&e Equipment Services Inc.
02.2001 - 08.2011
Bachelor of Science - Accounting And Finance
Louisiana Tech University