Jeff Fendt
Johnsburg,IL
Summary
Dynamic business owner with a proven track record at Mr. Rooter Plumbing, excelling in customer relations and operations management. Successfully enhanced customer satisfaction through strategic process improvements and relationship building, leading to increased referrals. Expert in financial oversight and team leadership, fostering a collaborative workplace culture that drives success.
Overview
1
1
Certification
Work History
Owner
Mr Rooter Plumbing
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
Business
High School Diploma -
06.1981
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
Accomplishments
Grew an independent owned and operated national plumbing franchise since 2011. Sales reaching 1.4 million. Licensed plumber and plumbing contractor in Illinois for the last 27 years.
Continued all educational requirements to maintain plumbing license and OSHA certified for plumbing excavation.
Certification
055 and 058 Illinois Licensed plumber and Plumbing contractor.
Timeline
Owner - Mr Rooter Plumbing
McHenry County Collige - , Business
McHenry High School - High School Diploma,
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