Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeff Gavin

Premise Technician
Arlington Heights,IL

Summary

I came into this premise technician job with no experience in the field. Through the training weeks, then the infield training i slowly began to learn this job. Here I learned that you were essentially your own boss, and in charge of how your day went. In the beginning it took some getting used to, but after awhile you learn how to manage the workload and get the expected work completed. Im a very personable guy, the customer service came naturally to me. Explaining to customers how the individual services work and what it all entails for them to work them and how to work them. I have received numerous achievements for outstanding customer service. We are in charge of our own safety here also, I work safely and have never been inured at the job in 10yrs now. I believe that is another great achievement. Im a hard worker and try and meet the metrics every month. I have a great working relationship with the managers also. Im a hard worker and work till all the work is complete.

Overview

4
4
years of post-secondary education
20
20
years of professional experience

Work History

Premise Technician

AT&T Communications
Des Plaines, IL
11.2011 - Current
  • Read and deciphered graphs and blueprints.
  • Maintained company vehicle and company equipment.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Installed and repaired and equipment.
  • Educated customers on how to use service.
  • Safely operated various hand tools and worked in safe manner.
  • Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
  • Responded to service requests during and after business hours.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Installed and configured new devices and system components.
  • Set up networks and computers for business and residential customers.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Plumber

Chicago Plumbers Local 130
Chicago, IL
03.1999 - 05.2009
  • Installed valves, hangers, supports and flanges inside piping systems.
  • Crafted piping, including measuring, threading and cutting materials to correct angles.
  • Interpreted blueprints to determine locations, quantities and sizes of materials required.
  • Provided emergency services to install and repair toilets, water heaters, appliances and showers to maintain [Number]% customer satisfaction ratings.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Filled pipe systems with water and air to determine location of leaks.
  • Accurately measured piping, cutting to fit where needed.
  • Offered guidance and training to junior team members.
  • Complied with all state plumbing codes throughout duration of each project.
  • Repaired plumbing systems, components and equipment.
  • Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems, and backflow preventers.
  • Prepared detailed records of all project tasks from start to finish.

Education

High School Diploma -

St Patricks High School
Chicago, IL
08.1992 - 05.1995

No Degree - Criminal Justice

Wright Jr College
Chicago, IL
08.1995 - 05.1997

Skills

Troubleshooting systems

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Timeline

Premise Technician

AT&T Communications
11.2011 - Current

Plumber

Chicago Plumbers Local 130
03.1999 - 05.2009

No Degree - Criminal Justice

Wright Jr College
08.1995 - 05.1997

High School Diploma -

St Patricks High School
08.1992 - 05.1995
Jeff GavinPremise Technician