Jeff Hatch
Kearns,UT
Summary
As a Service Technician I routinely met or exceeded sales goals. I built long term relationships with customers and contractors who have continued to use our services over many years. I gained a reputation among my peers and clients as someone who is the best at what they do. I was trusted to handle difficult jobs and customers because of my customer service skills and depth of knowledge and experience.
Overview
28
28
years of professional experience
Work History
Service Technician
Martin Door Mfg
03.2010 - Current
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Diagnosed and troubleshot problems, repairing, and restoring garage doors and openers to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Sold service, parts, and new doors to customers including new home owners, contractors, and other dealers.
- Measured and estimated jobs in order to calculate fees.
Garage Door Installer
Advantage Garage Doors
09.2009 - 02.2010
- Installed garage doors and openers
- Met with individual customers personally and made sure their needs were met and that jobs were completed to their satisfaction.
- Adjusted doors to open or close with correct amount of effort and made simple adjustments to electric openers.
Garage Door Installer
Martin Door Mfg
08.2005 - 07.2009
- Learned to install the Martin Garage Door system from the best, most experienced individuals
- Worked in teams and individually
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Educated homeowners about proper care and maintenance of garage door systems.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Garage Door Installer
Price's Guaranteed Doors
06.2002 - 08.2005
- Installed garage doors and openers
- Educated homeowners about proper care and maintenance of garage door systems.
- Adjusted doors to open or close with correct amount of effort and made simple adjustments to electric openers.
- Completed required paperwork such as work orders according to services performed or required.
Truck Driver
Standard Drywall
02.2001 - 04.2002
- Pick up and deliver material and equipment to various construction sites
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Fastened chains, straps, covers, and binders to secure load during transit.
Panel Line
Martin Door Mtg
06.1995 - 02.2001
- Assembled Martin Garage Door panels
- Learned the quality components and care that went into building the doors that were sold.
- Practiced standard operating procedures for consistent production results.
- Followed specifics of each production run to perform high-quality work within specified tolerances.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Conducted quality assurance inspections on finished components and identified issues.
Education
Associate of Science - Generals
Salt Lake Community College
Salt Lake City, UTSkills
- Customer Service
- Installation and Repair
- Customer Relationship Management
- Professional and Courteous
- Work With Minimal Supervision
- Scheduling and Coordination
- Equipment Demonstration
- Project Estimation and Bidding
- Attention to Detail
- Product Knowledge and Expertise
Timeline
Service Technician
Martin Door Mfg
03.2010 - Current
Garage Door Installer
Advantage Garage Doors
09.2009 - 02.2010
Garage Door Installer
Martin Door Mfg
08.2005 - 07.2009
Garage Door Installer
Price's Guaranteed Doors
06.2002 - 08.2005
Truck Driver
Standard Drywall
02.2001 - 04.2002
Panel Line
Martin Door Mtg
06.1995 - 02.2001
Associate of Science - Generals
Salt Lake Community College
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