Jeff Hotham
York,PA
Summary
Dynamic leader with proven expertise in sales, customer service, operations management, and team building. Excelled in creating strategies that enhanced sales, profitability, and market penetration. Service-focused and dedicated to delivering positive customer experiences to promote loyalty and repeat business. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
33
33
years of professional experience
1
1
Certification
Work History
General Manager
Thornton Automotive York
12.2014 - 01.2025
- Managed all aspects of the business including sales, service, finance, accounting, advertising, vehicle acquisition and company branding.
- Reviewed financial reports to identify trends for strategic adjustments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Sales Manager
Thornton Automotive Manchester / Chevrolet
01.2002 - 12.2014
- Managed all facets of customer service, sales team training, financing, inventory acquisition, and advertising.
- Implemented and practiced "Road to a Sale" process daily.
- Developed comprehensive sales strategies by analyzing market trends and customer needs.
Sales Associate /Assistant Manager
Thornton Automotive Dover / Brookside Motors
03.1993 - 01.2002
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques.
- Built customer loyalty and retention by delivering excellent shopping experiences.
0341 Infantry Mortarman
United States Marine Corps Reserve
10.1991 - 10.1995
- Lance Corporal
- Expert rifleman
- Honorable discharge
Education
High School Diploma -
York Suburban
York, PA06-1990
Skills
- Customer relations
- Sales expertise
- Problem resolution
- Time management
- Training and coaching
- Goal setting
- Customer retention
- Branding
- New business development
- Motivation
Certification
- PA Vehicle Sales License
- Auction Access member
- Cardone 10X management training
- Elliot Group sales training
- NADA 20 Group
Timeline
General Manager
Thornton Automotive York
12.2014 - 01.2025
Sales Manager
Thornton Automotive Manchester / Chevrolet
01.2002 - 12.2014
Sales Associate /Assistant Manager
Thornton Automotive Dover / Brookside Motors
03.1993 - 01.2002
0341 Infantry Mortarman
United States Marine Corps Reserve
10.1991 - 10.1995
High School Diploma -
York Suburban
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