Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffrey Hull

Saint Johns,Michigan

Summary

Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills. Diligent [Job Title] offers proven history of detailed customer engagement and care. Mentors and coaches assistants to perform job tasks and works closely with customers to help select eyewear. Considered valuable team member with good task prioritization and organizational skills. Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Opticia

Riemer Eyecare
Portland, MI
06.2008 - 06.2023
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Verified and updated patient records promptly to guarantee accurate prescription information.

Education

High School Diploma -

Agubright Bisnusess Collete
Battle Creek, MI

Skills

  • Dispensing Procedures
  • Office Supplies and Inventory
  • Progressive Lens Types
  • Prepare Work Orders
  • Ocular Measuring
  • Measurement Documentation
  • Eyeglass Repair
  • Detail Work
  • Frame Fitting
  • Optical Orders
  • Lens Specification Conformance
  • Educate Clients
  • Customer Service
  • Insurance Verification
  • Operational Requirements
  • Project Requirements
  • Effective Working Relationships
  • Lens Prescription
  • Fittings
  • Operational Improvements
  • Visual Merchandising
  • Product Upselling
  • Recommend Lens Wear
  • Verifying Prescriptions
  • Critical Thinking
  • Eyewear Brands
  • Administrative Support
  • Profit Margins
  • Customer Satisfaction
  • Quality Processes
  • Complex Problem-Solving
  • Retail Sales
  • Hand Tools
  • Patient Flow
  • Product and Service Recommendations

Timeline

Opticia

Riemer Eyecare
06.2008 - 06.2023

High School Diploma -

Agubright Bisnusess Collete
Jeffrey Hull