Jeff Jorgenson
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
6
6
years of post-secondary education
Work History
Business Analyst
Daktronics
06.2011 - Current
- Master scheduler for 16 engineer's, 180+ projects, 700+ tasks
- Leader of various business unit Kaizen improvement processes
- Created new processes, training for rolling out Azure DevOp's to engineering group
- Created various PowerBI dashboard's showing engineering demand
- Created process flow maps making engineering processes visible and understandable
- Salesforce trainer for 500+ Daktronics users
- Assisted with creation of one of the first Daktronics Business Intelligence warehouse
Business Systems Analyst – Senior / Principal / Manager
Schwan Shared Services
01.2003 - 01.2011
- Managed team of five Business Systems Analysts supporting Schwan Shared Services
- Continuous Improvement team member that improved customer satisfaction in Project Portfolio Management by 60%
- Project Manager for conversion of newly acquired subsidiaries to Schwan's standard suite of applications and infrastructure
- Product Lead/Manager on Risk Management Information System (RMIS) project that consolidated 17 information sources into one centralized system.
Customer Account Management – Sr. Analyst
TDS Telecom
01.1997 - 01.2003
- Project manager on mission critical call center project that reduced customer order cycle time by 35 percent and reduced order rejection rates by 60 percent
- Developed and managed SAP internal order exception reporting that identified $100k in incorrectly charged labor dollars
- Successfully negotiated $295,000 software licensing contract along with associated legal contract.
Budget Analyst/Accountant
TDS Telecom
01.1992 - 01.1997
- Prepared timely and accurate financial statements, analysis, internal and external financial reports
- Created yearly budget, budget to actual and five year forecasting report on $129.5 million capital budget.
Education
Bachelor of Business Administration - Finance -
University of Wisconsin-Eau Claire
Eau Claire, WI 01.1989 - 05.1992
Associate of Arts - Liberal Arts - undefined
Willmar Community College
Willmar, MN 01.1985 - 05.1987
Skills
Business Analysis
Operational Reporting
Gap analysis
Business Process Mapping
Workflow Analysis
Project Management
Team Collaboration
Project Management
Timeline
Business Analyst
Daktronics
06.2011 - Current
Business Systems Analyst – Senior / Principal / Manager
Schwan Shared Services
01.2003 - 01.2011
Customer Account Management – Sr. Analyst
TDS Telecom
01.1997 - 01.2003
Budget Analyst/Accountant
TDS Telecom
01.1992 - 01.1997
Bachelor of Business Administration - Finance -
University of Wisconsin-Eau Claire
01.1989 - 05.1992
Associate of Arts - Liberal Arts - undefined
Willmar Community College
01.1985 - 05.1987