Jeff Krogman
Lake saint louis,MO
Summary
Accomplished Senior Vice President at Mastercard with a variety of experiences including sales, technology, operations, and others. Some of my favorite moments during my tenure include expanding branded market share to 45% and winning over 3 million cards from our primary competitor. My tenure is marked by fostering innovation through Artificial Intelligence and Robotic Process Automation, significantly enhancing customer and employee experiences while mentoring teams for professional growth. But I'm most proud of my coaching tree, seeing the development and career growth of those that have worked with me over the years.
Overview
12
12
years of professional experience
Work History
Senior Vice President
Mastercard
06.2017 - Current
- Responsible for Service, On-behalf capabilities, and technology solutions.
- Global team of +200 employees
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Championed innovation introducing Artificial Intelligence, Robotic Process Automation and other capabilities to create a better CX and EX.
- Increased productivity and results while simultaneously reducing costs to our business partners
- Strengthened relationships with key stakeholders, fostering trust and collaboration across the organization.
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
- Mentored junior team members by providing guidance on professional development opportunities and career growth paths.
- Participated in industry conferences as a speaker or panelist, elevating the company''s profile among its peers.
Vice President Data Analytics and SLAs
Mastercard
10.2015 - 05.2017
- Cultivated strong relationships with key stakeholders, internal partners, customers, vendors, and regulators.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Incorporated SLAs where needed to add protection to our company and performance assurance to our customers.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Shared intelligence by analyzing the data and executed strategies to help improve platform and service performance
Vice President of Sales
Mastercard
09.2012 - 09.2015
- Increased client satisfaction by providing exceptional account management and promptly addressing concerns.
- Grew our market share from 23% to 45% in 5 years
- Increased net issuer revenue to over $100Million and Sales volume to over $100B in 5 years while maintaining high margins
- Expanded client base through targeted outreach efforts and effective marketing campaigns.
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
- Crafted overall account sales strategies and coordinated activities of sales executives to achieve revenue goals.
- Flipped 2 top 30 Visa issuers (3 million cards) and signed to long-term contracts
Education
Bachelor of Arts - Communications
Lindenwood University
St Charles MOSkills
- Strategic leadership
- Policies and Procedures
- Operational Excellence
- KPI Tracking
- Process Improvements
- Business Development
- Organizational Development
- Staff Development
- Leadership Development
Accomplishments
- CIO 100 award winners in 2024 by collaborating with the GCC Technology team to develop Intelligent Case Routing.
- Helped save the company over 200K manual process hours each year by introducing Automation (RPA)
- Achieved and received AI Business Case certification through Cal Berkeley 2024
- Spoke at several events with CX experts and panels
Timeline
Senior Vice President
Mastercard
06.2017 - Current
Vice President Data Analytics and SLAs
Mastercard
10.2015 - 05.2017
Vice President of Sales
Mastercard
09.2012 - 09.2015
Bachelor of Arts - Communications
Lindenwood University