Hi, I’m
Jeff Mace
Camp Hill,PA
Summary
Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.
Overview
25
years of professional experience
Work History
Industrial Controls, Inc.
Outside Sales Engineer
06.2024 - Current
Job overview
- Managed technical integration, systems used for parts and equipment proposals and quotations.
- Prepared cost estimates and bid documents for quotations of parts and equipment replacements.
- Suggested ideas for product evolution and new product variants.
- Identified and supported resale opportunities to achieve sales plans.
- Calling on customer base for continued sales and technical support.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Provided sales forecasts for product sales opportunities within assigned accounts.
UNITED STATES POSTAL SERVICE
RURAL CARRIER ASSOCIATE (TEMP)
01.2019 - 01.2023
Job overview
- Cases, delivers, and collects mail along a prescribed rural route using a vehicle; provides customers on the route with a variety of services
- Sorts mail in delivery sequence for the assigned route
- Receives and signs for accountable mail
- Loads mail in vehicle
- Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle; collects monies and receipts for accountable mail; picks up mail from customers' roadside boxes
- Sells stamps, stamped paper and money orders; accepts C.O.D., registered, certified, and insured mail and parcel post; furnishes routine information concerning postal matters and provides requested forms to customer
- Returns mail collected, undeliverable mail, and submits monies and receipts to post office
- Prepares mail for forwarding and maintains records of change of address information
- Prepares a daily trip report and maintains a list of the customers on the route and can conduct special business
RINNAI AMERICA CORPORATION
HEATING TECHNICAL SALES MANAGER
01.2016 - 01.2018
Job overview
- Company Overview: Manufacturer of tankless water heaters, boilers and furnaces
- Duties as Heating Technical Sales Manager for this tankless water heater, boiler and furnace manufacturer include, but are not limited to sales, training, technical support and constant one-to-one relations with distributors, reps, contractors and clientele for residential and light commercial heating applications
- Sales experience includes scheduling appointments with HVAC, plumbing and gas appliance heating clientele and boiler/furnace distributors
- Cold calling on existing customers as well as warm prospects
- Handled of a variety of sales and technical issues with wholesale distribution and contractor networks throughout the mid-Atlantic territory, including onsite technical support for the entire territory
- Technical training experience comprised of instruction to technician's and to sales personnel in the HVAC industry pertaining to the installation, service of, and the technical advice for Rinnai brands of direct vent and vent free furnaces, boilers and tankless water heaters
- I developed a tabletop training stand for boilers and water heaters, which I was awarded a 'Drive Change' Partners in Leadership certificate by Rinnai corporate
- Manufacturer of tankless water heaters, boilers and furnaces
ZIEHL-ABEGG FANS AND DRIVES
NORTHEAST SALES ENGINEER
01.2014 - 01.2016
Job overview
- Company Overview: German manufacturer of high efficiency fans
- Duties for serving as Northeastern US Sales Engineer for this German manufacturer of high efficiency fans include but are not limited to managing existing customer relationships as well as searching for new customers
- Working with OEM's in variety of industries including HVACR, medical, clean room, power systems, paper manufacturing and engineered systems that require fan systems
- Handling a variety of sales and technical issues with both OEM's, distributors and end users utilizing the Ziehl-Abegg fan assemblies
- Technical training experience comprise of instruction to sales and technical personnel in the HVAC and various industries pertaining to the installation, service and the technical advice for Ziehl-Abegg fans and drives
- Training includes hands on instruction with demonstration samples in addition to a Power Point presentation
- German manufacturer of high efficiency fans
GRANBY INDUSTRIES
NORTHEAST TECHNICAL SALES MANAGER
01.2011 - 01.2013
Job overview
- Company Overview: Manufacturer of oil furnaces, boilers and oil tanks
- Duties as Technical Sales Representative for this oil furnace, boiler and oil tank manufacturer include, but are not limited to, sales, training, technical support and constant one-to-one relations with clientele for residential heating applications
- Sales experience includes scheduling appointments with HVAC oil heating clientele and boiler/furnace distributors
- Handled of a variety of sales and technical issues with wholesale distribution networks throughout the Mid-Atlantic and New England regions of the United States, as well as partnership in sales and training with independent manufacturer's representative networks throughout the east coast of the United States
- Utilized a 'LIVE FIRE' demonstration trailer for demo days and trainings
- Manufacturer of oil furnaces, boilers and oil tanks
RIELLO BURNERS NA
AREA MANAGER EAST COAST
01.2007 - 01.2011
Job overview
- Company Overview: Manufacturer of oil and gas burners
- Duties for serving as Area Manager for this Oil and Gas Burner manufacturer included, but were not limited to, sales, training, technical support and constant one-to-one relations with clientele for residential, commercial and industrial/institutional burner applications
- Sales experience include cold calling on existing customers as well as warm prospects
- Scheduling appointments with HVAC/oil company clientele and boiler/furnace original equipment manufacturers (OEM's)
- Handled a variety of sales and technical issues with wholesale distribution networks throughout the east coast region of the United States, as well as contact with independent manufacturer's representative networks across the United States
- Additional sales responsibilities encompass training and technical support to OEM's of oil furnaces and oil/gas boilers, which include application testing of existing and prototype heating equipment in laboratory conditions, implementing Microsoft Excel programs and combustion testing equipment
- Technical training experience comprised of instruction to sales and service personnel in the HVAC industry, pertaining to the installation service and technical advice for the Riello commercial and industrial burner line
- Manufacturer of oil and gas burners
CARLIN COMBUSTION TECHNOLOGY
OEM & REGIONAL SALES MANAGER | NORTH AMERICA
01.2005 - 01.2007
Job overview
- Company Overview: Manufacturer of oil and gas burners
- Duties as OEM and Regional Representative for this oil and gas burner manufacturer included, but were not limited to, OEM sales, dealer training, technical support and constant one -to-one relations with clientele
- Sales experience included cold calling on existing customers as well as new warm prospects
- Handling of a variety of sales and technical issues with wholesale distribution networks throughout the mid-Atlantic and New England regions of the United States, as well as contact with independent representative networks across the United States
- Additional sales responsibilities encompassed training and technical support to OEM's of oil furnaces and oil/gas boilers, which included application testing of existing and prototype heating equipment in laboratory conditions, implementing Microsoft Excel programs and combustion testing equipment
- Technical training experience comprised of instruction to technician's and sales personnel in the HVAC industry pertaining to the installation, service and technical advice for the Carlin Combustion line of oil, gas and dual fuel burners, as well as the line of Carlin controls and ignitors
- Manufacturer of oil and gas burners
RIELLO BURNERS NA
AREA MANAGER MID-ATLANTIC | RESIDENTIAL BURNERS
01.2000 - 01.2005
Job overview
- Company Overview: Manufacturer of oil and gas burners
- Duties for serving as Area Manager for this oil and gas burner manufacturer included, but were not limited to, sales, training, technical support and constant one-to-one relations with clientele
- Sales experience included cold calling on existing customers as well as new prospects
- Scheduled appointments with HVAC/oil company clientele and boiler/furnace original equipment manufacturers (OEM's)
- Handled of a variety of sales and technical issues with wholesale distribution networks throughout the Mid-Atlantic region of the United States, as well as contact with independent representative networks across the upper Midwest of the United States
- Manufacturer of oil and gas burners
Education
RETS/TESST Technical Institute, Baltimore, MD
AA in HVACR from HVACR
11-1993
Skills
- Requirements management skills for 30 years of HVACR experience
- Technical consulting
- Sales closing
- Field consulting
- Cost estimations
- Technical troubleshooting
- Communication skills
- Customer support
- Organization skills
- Territory management
- Sales team support
- Sales transactions
- Competitor research
Timeline
Outside Sales Engineer
Industrial Controls, Inc.
06.2024 - Current
RURAL CARRIER ASSOCIATE (TEMP)
UNITED STATES POSTAL SERVICE
01.2019 - 01.2023
HEATING TECHNICAL SALES MANAGER
RINNAI AMERICA CORPORATION
01.2016 - 01.2018
NORTHEAST SALES ENGINEER
ZIEHL-ABEGG FANS AND DRIVES
01.2014 - 01.2016
NORTHEAST TECHNICAL SALES MANAGER
GRANBY INDUSTRIES
01.2011 - 01.2013
AREA MANAGER EAST COAST
RIELLO BURNERS NA
01.2007 - 01.2011
OEM & REGIONAL SALES MANAGER | NORTH AMERICA
CARLIN COMBUSTION TECHNOLOGY
01.2005 - 01.2007
AREA MANAGER MID-ATLANTIC | RESIDENTIAL BURNERS
RIELLO BURNERS NA
01.2000 - 01.2005
RETS/TESST Technical Institute
AA in HVACR from HVACR
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