Jeff Miller
Williamsburg,OH
Summary
Dynamic Service Manager with a proven track record at Moxie Pest Control of Ohio, excelling in team leadership and customer service management. Enhanced client satisfaction through effective problem-solving and streamlined operations, while mentoring staff and implementing training programs. Recognized for improving onboarding efficiency and reducing service response times.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Manager
Moxie Pest Control Of Ohio
Cincinnati, OH
01.2025 - Current
- Led team in resolving customer inquiries and service issues, enhancing client satisfaction.
- Developed and implemented training programs for new technicians, improving onboarding efficiency.
- Streamlined service scheduling processes, reducing response times for pest control requests.
- Analyzed service performance metrics to identify areas for operational improvement and cost reduction.
- Collaborated with sales team to ensure seamless integration of services and enhance customer experience.
- Mentored junior staff on best practices in pest management techniques and customer engagement strategies.
Field Service Technician
Moxie Pest Control Of Ohio
Cincinnati, OH
10.2020 - 01.2025
- Diagnosed pest issues using advanced detection tools and methodologies.
- Executed service calls efficiently, ensuring high customer satisfaction and timely resolution.
- Trained junior technicians on best practices for pest control techniques and safety protocols.
- Developed customized treatment plans based on thorough inspections and client needs assessments.
- Maintained accurate service records in compliance with regulatory standards and company policies.
- Implemented process improvements that reduced service time while maintaining quality of work.
Reset Specialist
Serv-U-Success
Batavia, OH
01.2013 - 06.2020
- Led reset initiatives across multiple store locations, ensuring adherence to brand standards and visual merchandising guidelines.
- Developed and implemented training programs for new team members, enhancing operational efficiency and consistency.
- Collaborated with cross-functional teams to streamline inventory management processes, reducing discrepancies and improving accuracy.
- Oversaw execution of seasonal resets, managing timelines and resources to meet project deadlines effectively.
- Provided comprehensive reports on completed resets, highlighting any issues or discrepancies encountered during the process.
- Changed shelves, racks, and displays to meet new schematic designs.
- Traveled to assigned location using personal vehicle, showed up time, and worked efficiently to complete jobs.
- Built fixtures according to plan to effectively display new store merchandise.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
Reset Specialist
Acosta
Cincinnati, OH
03.2008 - 01.2010
- Achieved timely completion of resetting projects with strong attention to detail and adherence to deadlines.
- Improved customer satisfaction by promptly addressing inquiries regarding product location or availability during resets.
- Efficiently managed resources such as equipment and supplies needed for successful completion of each reset assignment.
- Enhanced store efficiency by effectively resetting merchandise layouts according to planograms.
- Moved merchandise from back storage to front end to maximize productivity.
- Changed shelves, racks, and displays to meet new schematic designs.
- Traveled to assigned location using personal vehicle, showed up time, and worked efficiently to complete jobs.
Education
High School Diploma -
New Richmond High School
New Richmond, OHSkills
- Positive attitude
- Team leadership
- Problem-solving
- Customer service
- Reliable and responsible
- Customer service management
- Staff management
Certification
I have my core Licensing in OH, KY, and IN.
Timeline
Service Manager
Moxie Pest Control Of Ohio
01.2025 - Current
Field Service Technician
Moxie Pest Control Of Ohio
10.2020 - 01.2025
Reset Specialist
Serv-U-Success
01.2013 - 06.2020
Reset Specialist
Acosta
03.2008 - 01.2010
High School Diploma -
New Richmond High School