JEFFREY S. NOLAND

• Leading the sales organization to triple-digit growth.
• Recruited a high-powered inside and outside sales team focused on our customers.
• Building forecast and KPI data to measure daily performance.
• Training and developing sales processes that delight our clients.
• Budgeting local marketing spending to ROI expectations.
• Member of Leadership & Customer Experience Committees.

• Process and performance review of the sales and region development strategies
• Redesigned KPI’s as well as the territory alignment for improved efficiencies
• Built the compensation plan from the ground up with accurate reporting
• Member of the Leadership Team that provides forecasting for Finance and Support
• 300% increase in revenue year over year with increased margins
• Support Account Executives, National Account Executives, and Sales Engineers

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Leading Region Managers in providing client partnership offering
• Forecasting customer growth and revenue to company goals
• Developed new and creative SaaS selling models that led to attained quotas
• Provide support with AR/AP, budgeting, cost control, and NPS scores
• Scheduled touch points designed to eliminate customer churn and provide organic growth
• Respond to Government RFP as well as marketing campaigns to diverse verticals

• Recruited and supervised a sales force in four states.
• Elected Member of the Model Center Committee 2014-2016.
• Consistently exceeded annual sales targets year over year.
• Developed a comprehensive training program for new sales associates.
• Maintained positive customer relations by addressing problems head-on.

• Recruited a team of top performers to deliver "best in class" customer service
• Developed clear and precise sales channels, engineered customer service touch points, and improved online sales by 121%
• Established new product development, and proven marketing strategies
• Set record EBIT performance in 2012

• Shared responsibility for multiple site business development with the West and Central Divisions
• Responsible for managing a customer loyalty program for 1600 stores
• Accountable for delivering corporate direction to front line teammates with passion and precision
• Maintaining and improving relationships with key National Account partners
• Managed corporate relationship matrix, organized sales promotions, coach, train, and mentor professional selling team

• Responsible for all phases of growing service sales and marketing the organization
  
• Managed all personnel, inventory, advertising, and human resources
• Delivered a strong team of customer focused employees while growing sales revenue 16% year over year
• Negotiated prices, terms of sale and service agreements
• Developed competitive comparison tables of Service pricing, fees, ratings, category and product performance to use for customer experiences