JEFF PERRITT
Keithville,United States
Summary
Experienced with managing high-volume customer interactions and resolving complex issues efficiently. Utilizes strong communication skills to ensure customer satisfaction. Knowledge of best practices in customer service and maintaining positive client experience.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
25
25
years of professional experience
Work History
Customer Service Professional
Smitty’s Pizza
Shreveport, LA
03.2022 - Current
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Assistant Manager
Dollar General
Shreveport, Louisiana, United States
01.2015 - 02.2021
- Assistant a manager at 3 locations simultaneously due to the company’s lack of employees and my diligent work ethic.
- I floated between the stores based on each store's necessities and always depended on Labor Costs and their respective needs
- I left for many reasons including but not limited to: the departure of my DM.
Restaurant Manager
Monjuni's Italian Restaurant
Shreveport, Louisiana, United States
01.2011 - 01.2015
- I returned to Monjuni's because Management is my passion and the compensation was more competitive.
- Responsible for all personnel decisions
- Answered the phone and took all To-Go and Catering orders which consisted of about 30-35% of the daily sales on average. Bagged and cashed out these orders.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
SPRINT WIRELESS
Bossier City, Louisiana, United States
03.2008 - 05.2011
- Company Overview: Indirect SPRINT
- I served as General Manager to an Indirect SPRINT store known as Wireless Focus.
- I was responsible for scheduling, analyzing sales, sales projections, selling products/Retail, and much more.
Server/Server Trainer
Texas Roadhouse
Bossier City, Louisiana, United States
05.2005 - 11.2007
- I was a server and in charge of the majority of all training and I also filled in any other position needed; i.e., kitchen, Expo, and anything else needing to be done
- I was promoted to trainer in less than 2 months and was pressured into management.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Real Estate Agent/Realtor
Realty Executives
Shreveport, Louisiana, United States
02.2004 - 12.2006
- My main focus was prospecting new clients in order to help them make a life changing decision: buying or selling a house, land, and property.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
Night Shift Manager
Applebee's Restaurant
Shreveport, Louisiana, United States
02.2001 - 10.2005
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Server/Bartender/Line Cook
Applebee's Restaurant
United States
02.2000 - 10.2004
- Started out serving tables and before long, I worked every station at that store wherever and whenever needed.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Education
Business Management/Administration - Accounting, Business Management/Administration
LSU-Shreveport
Shreveport, LA01.2003
High School Diploma - Honors Math/Science focus
C.E. Byrd High Magnet School
Shreveport, LA01.2001
Skills
- Catering
- Kitchen
- Restaurant Manager
- General Business
- Operations
- Prospecting
- Retail
- Sales Projections
- Selling Products
- Rally
- Wireless
- Student Records
- Scheduling
- Buying
- Accounting
- Customer Service Oriented
- Customer Service
- Real Estate
- Office Manager
- Retail Marketing
- Business Management
- Retail Sales
- Communication Skills
- Spanish Language
- Typing
- Financial Mathematics
- Mathematics
- Business Writing
- Adaptability
- Coaching
- Leadership
- Learning Management System (LMS)
- Microsoft Office
- Training/Teaching
- Labor Cost
- Work Attendance
- Sales Analysis
- Best Sales Manager
- Product Management
- Product Development
- Sales Prospecting
- Sense of Urgency
- Shows Initiative
- Loyalty
- Dedication to Work
- Deductive Reasoning
- Performance Goal Setting
- Set Goals
- Exceeded Sales Goal
- Self Accountability
- Responsible
- Pride in Work
- Passionate
- Public Speaking
- Analytical Development
- Analysis Skills
- Personnel Scheduling Software
- Problem Solving Skills
- Preparedness
- Enthusiasm
Awards
- Spanish III Literary Rally State Champion
- Graduated with honors from the C.E. Byrd High Magnet Program in 2001 with a GPA of 4.33 out of a possible 4.50. Graduated 8th in my graduating class of 295.
Personal Information
Title: Business Manager
Languages
Spanish
Full Professional
Timeline
Customer Service Professional
Smitty’s Pizza
03.2022 - Current
Assistant Manager
Dollar General
01.2015 - 02.2021
Restaurant Manager
Monjuni's Italian Restaurant
01.2011 - 01.2015
General Manager
SPRINT WIRELESS
03.2008 - 05.2011
Server/Server Trainer
Texas Roadhouse
05.2005 - 11.2007
Real Estate Agent/Realtor
Realty Executives
02.2004 - 12.2006
Night Shift Manager
Applebee's Restaurant
02.2001 - 10.2005
Server/Bartender/Line Cook
Applebee's Restaurant
02.2000 - 10.2004
Business Management/Administration - Accounting, Business Management/Administration
LSU-Shreveport
High School Diploma - Honors Math/Science focus
C.E. Byrd High Magnet School