Jeff Roberson
Jackson,TN
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced in enhancing customer satisfaction at Apria Healthcare. Proven ability to streamline processes and foster teamwork, leading to improved efficiency and personalized service. Committed to maintaining high standards of communication and patient care while adhering to regulations.
Overview
2026
2026
years of professional experience
Work History
Route/sales
Wonder Bread
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Branch Coordinator
Apria Healthcare
08.2022 - Current
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Supported the development of innovative solutions that improved overall customer experience.
- Developed strong relationships with clients by offering personalized service tailored to their needs.
- Increased customer satisfaction with prompt resolution of issues and concerns.
- Performed duties in office environment during operating hours.
Bagger/ Assistant Manager
E W James
02.1986 - 05.1991
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Supported the development of innovative solutions that improved overall customer experience.
- Developed strong relationships with clients by offering personalized service tailored to their needs.
- Increased customer satisfaction with prompt resolution of issues and concerns.
- Performed duties in office environment during operating hours.
Patient Service Technician Specialist
Apria Healthcare
12.2012 - 08.2022
- Increased overall patient satisfaction by addressing concerns promptly and professionally.
- Maintained strict adherence to HIPAA regulations by ensuring all communications were secure and confidential.
- Provided compassionate support for patients during difficult medical procedures or treatments, easing anxiety levels and improving overall experience.
- Reduced patient wait times by efficiently managing schedules and appointment bookings.
Route/Sales
Lance Snacks
06.1996 - 06.2004
Route/Sales
Terminix Pest Control
06.1993 - 06.1996
Produce Manager
Piggly Wiggly Supermarket
05.1991 - 06.1993
Education
Jackson Central Merry
Jackson, TNSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Branch Coordinator
Apria Healthcare
08.2022 - Current
Patient Service Technician Specialist
Apria Healthcare
12.2012 - 08.2022
Route/Sales
Lance Snacks
06.1996 - 06.2004
Route/Sales
Terminix Pest Control
06.1993 - 06.1996
Produce Manager
Piggly Wiggly Supermarket
05.1991 - 06.1993
Bagger/ Assistant Manager
E W James
02.1986 - 05.1991
Jackson Central Merry
Route/sales
Wonder Bread
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