Jeff Shadle
Vancouver
Summary
Dedicated HR professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Certification
20
20
years of professional experience
Work History
HR/Trainer/Corporate Culture
Driveway Finance Corp
09.2022 - Current
- Hired staff to build company and culture
- Designed training classes to teach and empower team members
- Held training sessions for undeforming team members
- Recruited and brought in talent to enhance talent in the company
- Developed manager training for having difficult conversations
- Lead impactful conversations to align team members who went outside company guidelines
- Composed termination conversations and held exit interviews
Partner Account Executive
Metabank
05.2022 - 09.2022
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
AVP of Operations
Wells Fargo
09.2017 - 10.2021
- Ramped up department from 25 team members to 240 in United States and Philippines
- Organized business portfolio to maximize team member output saving duplication in work efforts
- Implemented BOT technology to reduce average time to work a dispute. Saving over 1M Annually
- Helped create standard workflow tools to adhere to fair review and reduce time to work a case from 15 min to 8 min adding additional cost savings
- Managed disputes team from 89% quality accuracy setting challenging but achievable goals to hit 98%
- Monitored compliance with various types of regulations to avoid OCC/CFPB penalties
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
Mediation Manager
Wells Fargo
11.2012 - 09.2017
- Review and approve Operational Risk with exceptions of modification approval for customers
- Successfully helped take Wells Fargo servicing from worst servicer in Connecticut to overall, best in service within 1 year
- Sustained cross relationships with multiple business lines including Title/Underwriting/Attorney offices/Escrow/Quality Monitoring, Customer Service and Implementation
- Adhere and administer to strict OCC guidelines
- Developed and implemented operational servicing and well versed in documenting procedures and process mapping
- Relationship building and understanding of credit policy for, Freddie Mac, Fannie Mae, FHA, Bank and Private, USDA and VA investor and credit policy
- Partnered with external attorney offices to ensure proper communication regarding property in foreclosure
- Ran weekly calls regarding most escalated file for the state of Connecticut with Vice President and Senior Underwriting Management
Collection Supervisor II
Wells Fargo
11.2006 - 11.2012
- Effectively coached underperforming team members
- Ramped up Collection Department from 15 team members to 85
- Successfully coached teams to #1 ranking
- Ran dialer campaigns to manage time spent in key collection areas
- Took escalated phone calls and negotiated settlements.
- Developed and trained in negotiations training
Education
Bachelor of Arts - Business And Human Resources
Portland State University
Portland, ORSkills
- Budgeting and Expenditures
- Department Oversight
- Originality and Creativity
- Performance Monitoring and Evaluation
- Client Relationships
- Problem Anticipation and Resolution
- Operational Efficiency
- Process Development and Streamlining
- Operational Standards
- Banking Standards
- Credit Terms Determination
- Business Growth Initiatives
- HR policies and procedures
- Onboarding processes
- Coaching and mentoring
- Negotiation techniques
- Organizational development
Certification
Human Resources Management, University of Washington
Timeline
HR/Trainer/Corporate Culture
Driveway Finance Corp
09.2022 - Current
Partner Account Executive
Metabank
05.2022 - 09.2022
AVP of Operations
Wells Fargo
09.2017 - 10.2021
Mediation Manager
Wells Fargo
11.2012 - 09.2017
Collection Supervisor II
Wells Fargo
11.2006 - 11.2012
Bachelor of Arts - Business And Human Resources
Portland State University