Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeff Tillison

Apopka

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Customer Solutions Agent

Spectrum
05.2024 - Current
  • Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
  • Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.

Shift Supervisor

Trulieve
01.2021 - 04.2025
  • Performing multiple leadership duties involving, data entry, schedule and staff
    management, customer escalations and assisting the store manager with day to day
    operations.
  • Assisting and educating patients regarding medications, benefits of medications and
    possible side effects.
  • Providing excellent customer service in all aspects of business.

Groundskeeper

Harbor Group Management Company
01.2018 - 01.2021
  • Collaborated with gardeners to plan and design outdoor spaces.
  • Removed debris and waste from outdoor areas.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.

Department Lead

Winn Dixie Supermarket
05.2016 - 12.2017
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
  • Supervised existing employees and recruited, interviewed and hired new ones.

Education

High School Diploma -

Apopka High School
Apopka, FL
05-2015

Skills

  • Client retention strategies
  • Collections management
  • Spreadsheet tracking
  • Goal setting and achievement
  • Problem-solving
  • Account updating

Timeline

Customer Solutions Agent

Spectrum
05.2024 - Current

Shift Supervisor

Trulieve
01.2021 - 04.2025

Groundskeeper

Harbor Group Management Company
01.2018 - 01.2021

Department Lead

Winn Dixie Supermarket
05.2016 - 12.2017

High School Diploma -

Apopka High School

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Jeff Tillison