Anna Cunningham
Zephyrhills,FL
Summary
Experienced Workforce Specialist career consulting professional with strong background in guiding individuals toward achieving sustainable employment. Skilled in career counseling, resume writing, and interview preparation. Known for fostering team collaboration and adapting to changing needs, ensuring consistent results. Utilizing Labor Market tools via Employ Florida, setting short term and long term goals. Empathetic, with focus on impactful communication and strategic planning.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Solutions Agent
Spectrum
River View Florida
03.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques. Managing approximately 30 incoming calls daily.
- Assisted customers in troubleshooting service issues using internal systems and resources.
- Collaborated with team members to enhance customer service strategies and improve satisfaction rates.
- Documented customer interactions accurately within CRM software for future reference and analysis.
- Adapted quickly to changes in processes and technologies, ensuring seamless service delivery.
- Maintained up-to-date knowledge of Spectrum products and services to provide accurate information to customers.
- Executed follow-up procedures to ensure customer satisfaction and retention post-interaction.
Customer Service Specialist
The Home Depot Inc
Lake Mary, FL
02.2024 - 03.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Resolved customer complaints and issues, ensuring satisfaction and loyalty.
- Maintained comprehensive knowledge of store products and promotions to provide accurate information.
- Collaborated with team members to streamline service processes and improve efficiency.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment. Reducing Shrink saving company on average 25% through improved awareness.
- Developed strong relationships with customers, fostering repeat business through exceptional service.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
Cashier
JOANN Fabrics and Crafts
Sanford, FL
02.2024 - 02.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided product information.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to manage inventory levels effectively.
- Handled returns and exchanges, ensuring compliance with store policies.
- Helped customers complete purchases, locate items, and join reward programs increased sales by 30 percent.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Deli Clerk
Winn Dixie Supermarket
Heathrow Florida
07.2023 - 02.2024
- .Assisted customers with deli product selection, ensuring a positive shopping experience.
- Maintained cleanliness and organization of deli display cases and work areas.
- Operated slicing equipment and scales to prepare meat and cheese products efficiently.
- Collaborated with team members to manage inventory levels and restock items as needed reducing shrinkage by 80%
- Prepared specialty sandwiches and platters according to customer specifications.
- Trained new staff on proper food handling procedures and safety regulations.
- Implemented best practices for reducing waste while maximizing product freshness.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Career Consultant
Career Source Central Florida
Sanford, FL
09.2019 - 07.2023
- Developed individualized career plans to guide clients in achieving employment goals.
- Conducted workshops on resume writing and interview preparation for job seekers.
- Collaborated with local businesses to identify workforce needs and create tailored programs.
- Provided one-on-one coaching to enhance client job search strategies and confidence.
- Monitored client progress towards achieving their short-term and long-term career objectives, making necessary adjustments as needed
- Collaborated with clients to clarify their professional objectives, resulting in targeted job applications with higher success rates.
- Maintained detailed records of client interactions and progress toward achieving their career goals.
- Improved overall client outcomes through consistent follow-up sessions to track progress and adjust strategies as needed.
- Established strong relationships with local employers to facilitate successful job placements for clients.
- Developed career and education plans based on individual needs.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Maintained knowledge of market and diverse career opportunities.
- Equipped participants with job search skills to increase success chances.
Certified Business Consultant
Career Source Central Florida
Sanford, FL
09.2019 - 03.2020
- Analyzed client needs to develop tailored business strategies and solutions.
- Facilitated workshops to enhance team collaboration and drive project outcomes.
- Implemented process improvements, increasing operational efficiency across departments.
- Provided guidance on best practices for workforce development initiatives.
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Guided clients through change management processes, minimizing disruptions to business operations.
- Implemented CRM systems to enhance client engagement and retention.
- Frequently inspected production area to verify proper equipment operation.
Education
GED -
State of New Jersey
State Of New Jersey Board Of EducationSkills
- Goal setting and achievement
- Client retention strategies
- Spreadsheet tracking
- Database maintenance
- Reporting and documentation
- Problem-solving skills
- Time management
- Calm and professional under pressure
- Multitasking Abilities
- Reliability
- Computer skills
- Active listening
Certification
- Florida Certified Workforce Professional (Tier-1)
Languages
Spanish
Native or Bilingual
Timeline
Customer Solutions Agent
Spectrum
03.2025 - Current
Customer Service Specialist
The Home Depot Inc
02.2024 - 03.2025
Cashier
JOANN Fabrics and Crafts
02.2024 - 02.2025
Deli Clerk
Winn Dixie Supermarket
07.2023 - 02.2024
Career Consultant
Career Source Central Florida
09.2019 - 07.2023
Certified Business Consultant
Career Source Central Florida
09.2019 - 03.2020
GED -
State of New Jersey