Jeff Van Horne

• Oversaw personnel management in district, focusing on recruitment, hiring, performance reviews, and disciplinary actions.
• Delivered coaching and training to store managers to enhance productivity and drive profits.
• Executed company policies to maintain compliance and operational consistency across district.
• Analyzed sales data to identify trends and areas for improvement.

• Planned and directed multi-unit operations to optimize productivity and profitability.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Developed operational strategies that enhanced efficiency across all units.
• Measured and reviewed performance via KPIs and metrics.
• Managed inventory activities across each site, ensuring timely ordering of supplies.
• Exceeded customer satisfaction by implementing innovative solutions to resolve issues.

• Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
• Introduced ZenPut, MarketForce & BevSpot processes to enhance operational efficiency.
• Identified operational inefficiencies and implemented solutions that streamlined processes.
• Help create and implement 5 Steps of Service to improve in SIM service and increase Food & Beverage sales
• Developed and implemented National Food & Beverage Menus alongside service vessels for improved product delivery.
• Designed visual training aids to enhance understanding of Food & Beverage recipes.
• Answered questions from subordinate leadership on relevant operation procedures.

• Oversaw day-to-day operations of 5 units, ensuring alignment with company standards
• Selected, trained, and developed GMs and managers to meet Five Guys operating standards
• Guided teams to meet and exceed established performance metrics.
• Ensured compliance across all locations with ComplianceMate, ZenPut, and Steritech
• Present PnL's to Ownership each month and write an action plan for any results below Budget

• Provided data analysis to Leadership Team, influencing strategic decisions
• Developed and implemented Systems & Processes to run great operations including Opening/Closing checklists, Plan-o-grams, Food waste tracking, line checks
• Created and implemented a 4 day training program for new Managers & Supervisors
• Provided support by developing and implementing training for front and back of the house
• Collaborative of menu implementation and execution of the Food
• Assisted Director of Retail and Chef in opening newly renovated Houston Market
• Transitioned to Residence to assist new Director in enhancing CPM and retail sales in single outlet

• Recommended process and systems improvements to enhance operational efficiency
• Focused the Management Team on their KPI's and how to analyze them
• Identified, hired, trained, and developed a new General Manager to strengthen leadership
• Developed the Vp of Ops as well as his two Multi Operators
• Achieved specific goals set by CEO within 30 days of implementation

Established and operated business, delivering services and generating revenue.

• Promoted business on social media platforms, enhancing brand identity and driving revenue.
• Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
• Set pricing structures according to market analytics and emerging trends.
• Employed and managed vendors by negotiating deliverables, cost and expected quality.
• Supervised worker performance, focusing on productivity, efficiency, and cost savings.

• Led a Team of 10 Food Operations Managers who supported over 200 QSR and deli's in the Travel Centers with revenues over 300 million
• Collaborated with Divisional Directors to optimize sales and profit across 20 states and Canada
• Partnered with District Managers to hire, train, and develop team members into future leaders
• Analyze KPI's and make recommendations to the Directors to achieve budgeted goals and company standards
• Performed food safety assessments and formulated action plans for enhancement

• Reported directly to the President and Chief Operating Officer
• Led a Team of 5-7 Regional Partners accountable for 300+ stores in over 15 states, with revenues over 500 million
• Established and executed a Special Ops region with the COO for highest volume, lowest EBITDA, and most challenging stores, resulting in improved KPI scores
• Collaborated with COO and Vp's creating and implementing short term and long term objectives for our Guests, Teams & Shareholders
• Worked with Franchise Owners to enhance KPI results and synchronize performance between Corporate and Franchise stores
• Trained & Developed Regional bench strength for the Division and company as well as mentored struggling Franchise Operators
• Facilitated SWOT meetings and presented strategic insights to Senior leadership